For eBusiness & Channel Strategy Professionals

2010 US Bank Public Web Site Rankings

Bank Of America And Citibank Take The Top Spot For 2010

Why Read This Report

Forrester evaluated the public Web sites of the six largest US banks — Bank of America, Chase, Citibank, PNC Financial Services, US Bank, and Wells Fargo — using our Web Site User Experience and Functionality Benchmark (WSB) methodology. Bank of America and Citibank tied for the top spot in this year's ranking, scoring 70 out of 100.
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  • Forrester's Web Site Benchmark Methodology
  • Ranking The Sites: Bank Of America And Citibank Lead The Pack In 2010
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    US Banks Need To Do A Better Job Of Merchandising
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  • Best Practice Assessments:

    Web Site User Experience And Functionality Benchmark Criteria