Forrester

Why Read This Report

Corporate mobile is growing fast, which naturally increases costs — for usage, support, and administration. By 2012, nearly three-quarters of corporate employees will use mobile devices for work. To control costs while also ensuring employee productivity, enterprises need a formal mobility policy to replace old telecommunications and IT security policies. A formal policy will help reduce mobility service and support costs by: 1) standardizing mobile eligibility and device and service provisioning processes; 2) enabling ongoing visibility on the usage patterns of different job roles; and 3) identifying opportunities to negotiate flexible and dynamic service contracts (discounts, device rebates, and flat-rate or shared voice, texting, and data plans). A formal plan also can help reduce risk by standardizing end-point security management and protecting customer and company information.