Forrester

Accenture Interactive's 1,500 professionals help the world's leading brands drive superior marketing performance across the full multi-channel customer experience. Leveraging the full scale of more than 249,000 Accenture employees serving clients in more than 120 countries, Accenture Interactive offers integrated, industrialized and industry-driven marketing solutions and services across consulting, technology and outsourcing powered by analytics.

Autonomy, an HP Company, is a global leader in software that processes human information, or unstructured data, including social media, email, video, audio, text and web pages, etc. Autonomy’s powerful management and analytic tools for structured information together with its ability to extract meaning in real time from all forms of information, regardless of format, is a unique tool for companies seeking to get the most out of their data. Autonomy’s product portfolio helps power companies through enterprise search analytics, business process management and OEM operations. Autonomy also offers information governance solutions in areas such as eDiscovery, content management and compliance, as well as marketing solutions that help companies grow revenue, such as web content management, online marketing optimization and rich media management.

SDL’s Web Content Technologies Solutions division delivers the leading enterprise class Web Content Management platform, SDL Tridion.  SDL Tridion enables organizations to deliver a consistent, interactive and highly targeted customer experience, in multiple languages, across multiple websites, mobile sites and communication channels.

Our mission is to ensure your success when engaging with your customers in all of your digital channels, turning your prospects into lifetime customers. Holistic solutions for multisite and global relevance, brand management, cross-channel engagement and audience targeting allow you to deliver a superb, unified customer experience. We call this Pervasive Engagement Management.

ADAM Software is a global provider of media workflow and marketing technology software. We offer enterprises the ability to manage, structure and deliver media between people, processes and systems. Working with our partners enables us to implement our software globally while providing workflow solutions to all types of enterprises. What drives us is a passion to organize media intelligently, making it easier and more accessible to everyone.

ClickSquared is the leading global provider of SaaS marketing software, enabling companies to engage intelligently and effectively with their customers across email, social, mobile, direct mail, survey, and web channels.  

With ClickSquared, marketers can design, execute, and automate highly dynamic cross-channel campaigns and analytics-driven marketing programs to acquire new customers, increase cross-sell, reduce attrition, grow revenue and drive brand loyalty.  

ClickSquared’s cloud-based Cross-Channel Marketing Hub and value added services provide fast time-to-value, capture marketing efficiencies, deliver high ROI and create lasting value for organizations of all sizes.  

ClickSquared has helped to build some of the world’s best known brands including ARAMARK Parks and Destinations, East Coast Mainline, Red Spotted Hanky, The Boston Celtics, Capital One Bank, Miami Dolphins, Dr Pepper Snapple Group, Four Seasons Hotels and Resorts, Greyhound, HomeAway, Hyatt, Lenovo, The Leading Hotels of the World and Santander.

ClickSquared has offices across the United States, including its headquarters in Boston, Massachusetts as well as offices in the United Kingdom.

eGain (NASDAQ: EGAN) is a leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).

Emailvision powers smart email, mobile and social marketing with built-in customer intelligence. The Emailvision mission is to provide excellence in software and services for online relationship marketing. With offices and client service teams in 22 countries, Emailvision delivers 600,000 marketing campaigns every month on behalf of 3,300 clients worldwide. This unprecedented quality of service is driven by 12 years of research and development and by Emailvision’s 700 passionate employees. The company is privately owned by Francisco Partners.

ExactTarget is a leading global provider of on-demand email marketing and interactive marketing solutions. The company's Interactive Marketing Hub TM technology provides organisations with a single solution to connect with customers via email, integrated text messaging, landing pages and social media.

Hippo sets the standard for how organizations can bring real-time relevance to their audience and is the foundation for personalized communication across all channels: mobile, social and web. Hippo's software is open and build on enterprise standards. Our solutions help businesses to manage their brands in multiple countries, in multiple languages; drive global revenues and enrich their customers’ experience. Hippo's innovative, enterprise-ready technology and service solutions span the entire web customer journey enabling a true, open and context-aware content strategy.Hippo CMS is delivered through a certified partner network...

Infor, the world's third-largest supplier of enterprise applications and services, delivers award-winning Infor Epiphany to enable CRM, CXM, and social CRM across the enterprise. Infor Epiphany helps leading companies manage the entire customer communication process with marketing resource management and revolutionizes every customer interaction to intelligently engage in multichannel, closed-loop dialogues through the contact lifecycle from inbound and outbound marketing through sales to customer service. Recognized as the market leader in real-time highly relevant customer centric communications decisioning and delivery, Infor Epiphany drives loyalty and customer experience management excellence.

iQ Content is a user experience design consultancy with a single focus: to deliver extraordinary results for smart organisations.  We design and build digital experiences that help you deliver measurable results and increased profits, across all platforms.  We do this by blending a deep understanding of your customers through research and analytics with our unique, creative design process. With technology at our core, we then build out these designs and rapidly deploy your strategy. iQ Content is the strategic online partner for many leading organisations including Vodafone, Goodyear and Citi amongst others.

Neolane provides the only conversational marketing technology that empowers organizations to build and sustain one-to-one dialogues with their customers, to increase revenue and marketing efficiency. Neolane has a track record of enabling its customers, such as Sony Music, Debenhams, and AXA Banque, to adapt to new communication challenges and exploit opportunities quickly.

Synthesio is a global social media monitoring company that works with Customer Experience teams in some of the world's leading brands to help them better understand the Voice of the Customer as it’s expressed online. Our technology monitors the web in over 50 languages and more than 100 countries, and our team of analysts delivers valuable, actionable insights about the customer journey to help drive positive business change.

The Institute of Direct and Digital Marketing is the UK’s only government-approved Institute for the professional development of direct and digital marketers, offering a broad range of practitioner-taught training courses and nine internationally recognised professional marketingqualifications. It is also a membership organisation, providing status, knowledge and networking opportunities to today’s senior marketers, and an educational trust, supplying learning materials to higher education alongside initiatives to help university graduates take their first steps in the marketing profession.