Why Read This
Today, business process management (BPM) excellence programs can choose from a variety of technology options to deliver process improvement across the enterprise. Forrester currently segments the BPM technology market into three broad product categories: BPM suites (BPMS), dynamic case management (DCM), and integration-centric BPM suites. Teams evaluating BPM technology often struggle to understand which category is best suited to meet their specific program's needs. Unfortunately, once a tool is selected and deployed, it is hard to turn back the clock and select a different tool. To select the right tool for the job, BPM excellence leaders must evaluate the business's appetite for and frequency of driving process change.
Tags: Application Development, Application Infrastructure Technologies, Business Process Management (BPM), Business Process Management Suites, Case Management, Claims Processing, Enterprise Content Management, Financial Services, Information Management, Insurance, Integration Servers, Retail Credit, Sourcing & Procurement, Sourcing Strategy & Execution, Technology