Why Read This
Today, business process management (BPM) excellence programs can choose from a variety of technology options to deliver process improvement across the enterprise. Forrester currently segments the BPM technology market into three broad product categories: BPM suites (BPMS), dynamic case management (DCM), and integration-centric BPM suites. Teams evaluating BPM technology often struggle to understand which category is best suited to meet their specific program's needs. Unfortunately, once a tool is selected and deployed, it is hard to turn back the clock and select a different tool. To select the right tool for the job, BPM excellence leaders must evaluate the business's appetite for and frequency of driving process change.
Tags: Application Development, Application Infrastructure Technologies, Business Process Management (BPM), Business Process Management Suites (BPMSes), Case Management, Claims Processing, Enterprise Content Management (ECM), Financial Services, Information Management, Insurance, Integration Servers, Retail Credit, Sourcing & Procurement, Sourcing Strategy & Execution, Technology