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Adele Sage

Analyst serving Customer Experience PROFESSIONALS

Find Adele on:
Blog: Customer Experience Blog

Adele serves Customer Experience Professionals. She helps them improve customer experiences and related business results by identifying both problems and solutions through tools like voice of the customer programs and customer-centric testing methodologies. Adele has been instrumental in the development of many of Forrester's user experience evaluation methodologies, including the Website, IVR, and Cross-Channel User Experience Reviews. Adele's research also includes best practices for digital experiences — focused mainly on website and phone self-service design.

Previous Work Experience

Prior to becoming an analyst, Adele was a researcher at Forrester. In that role, she was a key contributor to updating, maintaining, and applying the Forrester Website User Experience Review and Cross-Channel User Experience Review methodologies.

Education

Adele holds a B.A. in psychology from Harvard University.

Research Coverage:

Apple, Best of the Web, Cross Channel Strategies, Customer Experience Management, Dell, Email Customer Service, Expert Reviews, Multichannel Customer Experience, Personalization, Phone Self-Service, Web Design & Usability, Wipro

1 result in Tools & Templates

Adele Sage
Manufacturing

For Customer Experience Professionals
Tool:Key Brand Positioning Elements For Each Auto Manufacturer Brand Site Evaluated
Adele SageSeptember 02, 2010

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Adele Sage

Analyst serving Customer Experience PROFESSIONALS

Research Coverage:

For Customer Experience Professionals

Tool:Key Brand Positioning Elements For Each Auto Manufacturer Brand Site Evaluated

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