Andre Kindness

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Andre serves IT Infrastructure & Operations Professionals. He is a leading expert on network operations and architecture. His research focuses on networking technology and strategy, mobile network infrastructure, application delivery networking, data center convergence, and network infrastructure security. He helps Forrester clients develop and improve their strategy around infrastructure investment and optimization. His analysis balances technology with business strategy to ensure IT maximizes operational and financial efficiency.

Previous Work Experience

Prior to his role at Forrester, Andre worked for 10 years in the networking industry at HP's networking division and at Cisco Systems as a networking and security marketing manager, assessing the market and driving the creation and adoption of products and solutions to solve complex business challenges. Prior to these roles, he was an engineer who tackled complicated system dynamics for GenCorp Aerojet, a leader in space missile and propulsion. He developed a broad range of skills and quickly evolved into a system integrator, where he ensured the success of a low-cost, reusable rocket program.


Andre graduated from the University of California, Davis, in 1994 and has Bachelor of Science degrees in mechanical engineering, material science and engineering, and aeronautical science and engineering. Additionally, he has a pending CISSP certificate from (ISC)2 and has received certificates from UC Davis in network administration and management and routing and switching technologies.

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    • For eBusiness & Channel Strategy Professionals

      Blog:Google Insights provide much needed help to improve your Web site

      [Posted by Brad Strothkamp} For years, I have been telling clients that mining search results (both internal and external) are great way to get into the mind of the shopper, understand what...

      • For eBusiness & Channel Strategy Professionals

        Blog:The business case for Web sales is made on influence, not direct sales

        [Posted by Brad Strothkamp} One area where metrics in financial services are still hard to come by is the level of influence that the Web has on sales made in a branch, by phone...

        • For Infrastructure & Operations Professionals

          Report:Q&A: The Top Questions And Answers On Enterprise Storage In H1 2013

          Your Peers Seek Answers On Storage Efficiency, Modernization, Consumerization, Performance, And Vendor Selection

          In the first half of 2013, Forrester advised over 100 enterprise IT professionals on their most important storage decisions. After analyzing these engagements, we found that the five categories of...

          • Downloads: 346
        • For eBusiness & Channel Strategy Professionals

          Charts & Figures:Mobile Will Play A Number Of Roles

        • For eBusiness & Channel Strategy Professionals

          Blog:A final snapshot of our Marketing Forum EMEA

          By Zia Daniell Wigder Forgive the long post, but I wanted to make sure I captured the final sessions of our Marketing Forum EMEA for those of you who were unable to join us in London over the...

          • For Application Development & Delivery Professionals

            Blog:Cloud Is Becoming A Key Feature Of The BI And Analytics Landscape

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            • For eBusiness & Channel Strategy Professionals

              Charts & Figures:Mobile Will Play A Number Of Roles

            • For Customer Experience Professionals

              Blog:The Right Customer Experience Strategy

              What is the right customer experience strategy? My new report on customer experience strategy investigates this question. To give it some context, consider customers’ expectations of...

              • For eBusiness & Channel Strategy Professionals

                Blog:Twitter and Online Customer Service: Are Your Ears Burning?

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                • For CIO Professionals

                  Report:Asia Pacific Technology Predictions: 2014

                  The Ability To Embrace The Age Of The Customer Will Determine Success Or Failure

                  The age of the customer is transforming market opportunities in Asia Pacific and will fundamentally change how firms manage technology in order to become smarter, nimbler, and more customer-focused....

                  • Downloads: 531
                • For eBusiness & Channel Strategy Professionals

                  Blog:On to day 2 of Forrester

                  By Zia Daniell Wigder Our events are well underway in London: We spent Monday with Forrester Leadership Board’s eBusiness Council, then on Tuesday the official Marketing Forum EMEA kicked off....

                  • For Marketing Leadership Professionals

                    Report:Technographics® Trends: More Consumers Go Online While Watching Television Every Year

                    This Technographics Data Chart examines the multitasking habits of consumers who use the Internet while watching Television. Differences in yearly trends, generations, and online activities are...

                    • Downloads: 1
                  • For Chief Information Officer Professionals

                    Blog:The Collaborative Economy Will Drive Business Innovation And Growth

                    Over the past two decades, the Internet has triggered a tectonic shift in the concept of networking — one that has redefined how companies market and sell products. More recently, social media,...

                    • For eBusiness & Channel Strategy Professionals

                      Charts & Figures:Mobile Can Be An Extension Of Existing Services

                    • For Customer Insights Professionals

                      Blog:Maritz Research Acquires evolve24

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                      • For eBusiness & Channel Strategy Professionals

                        Blog:Forrester's Consumer Forum 2011 (Oct. 27-28 in Chicago)

                        I'm excited to announce that the theme for this year's Consumer Forum, to be held from Oct. 27-28 at the Hilton Chicago, is "Delivering Optimized Product Experiences Across Customer...

                        • For eBusiness & Channel Strategy Professionals

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                          [Posted by Carrie Johnson] Every year one of our best-read research documents is our annual Consumer Benchmark Data Overview Report. This is the big one: The report covers it all, from forecasting...

                          • For eBusiness & Channel Strategy Professionals

                            Report:Asia Pacific Online Retail Forecast, 2013 To 2018

                            Trends In China, Japan, South Korea, India, And Australia

                            The past decade has solidified the leading role that Asia Pacific plays in the global economy, and eCommerce is no exception. Our forecast outlines the magnitude of the opportunity in the region:...

                            • Downloads: 493
                          • For eBusiness & Channel Strategy Professionals

                            Blog:An eBusiness Guide To Surviving the Holidays: Keeping the Lights On

                            By Brian K. Walker The holidays are now squarely upon us. While trying not to watch the Oregon State Beavers ransack my beloved Washington Huskies on television this weekend the holiday commercials...

                            • For Customer Experience Professionals

                              Report:Conchango Delivers On Brand, Persona, And Customer Satisfaction

                              The Forrester Wave™ Vendor Summary, Q4 2007

                              Based in the UK, Conchango focuses on creating Web sites from a strong user experience research process and a fully integrated, digitally manifested brand image. In the Leader field for the second...

                              • Downloads: 107
                            • For Enterprise Architecture Professionals

                              Webinar:Going Big With Enterprise Master Data Management

                              Many organizations have already taken steps to implement master data management (MDM) for specific business areas and use cases. However, data remains as siloed as ever, and it's getting worse. Now...

                              • Downloads: 123
                            • For Customer Insights Professionals

                              Blog:What Does Acxiom's $310M LiveRamp Bid Mean For Marketers?

                              On May 14, Acxiom announced its intention to acquire LiveRamp, a "data onboarding service," to the tune of $310 million in cash. Several Forrester analysts (Tina Moffett, Susan Bidel,...

                              • For eBusiness & Channel Strategy Professionals

                                Charts & Figures:Mobile Offers New Opportunities As A Cross-Channel Mechanism

                              • For Application Development & Delivery Professionals

                                Blog:Temenos Acquires Private Banking Vendor Odyssey

                                A couple of days ago, global banking platform vendor Temenos announced that it has signed an agreement to acquire Odyssey Financial Technologies, which specializes in the private banking, private...

                                • For Application Development & Delivery Professionals

                                  Blog:Dashboards — Turning Information Into Actions

                                  by Boris Evelson. I get many questions on dashboards and scorecards and the role these tools play in BI (Business Intelligence). If we use Forrester’s definition of BI — a set of...

                                  • For eBusiness & Channel Strategy Professionals

                                    Report:The Big, Ugly Obstacle Holding Back eCommerce

                                    Underwhelming Web Site Performance Loses Customers And Revenue

                                    Egregious violations of customer service principles in online retail are well camouflaged because of the eCommerce industry's rapid growth. But a Forrester survey, conducted online during the weeks...

                                    • Downloads: 286