About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Andy is a member of Forrester's Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. His research focus is on smart computing and analytics and tech-driven business transformation, analyzing the shifting economics of the industry, including spending, budgeting, and the influence of macroeconomic trends.
He also researches the growing customization of IT systems for industry-specific applications, especially in the utilities, energy, and professional services sectors. He is also a thought leader in the sourcing and procurement technology markets.
Andy has extensive experience in the technology market and in strategic planning, both as an analyst and a practitioner in the business world. He came to Forrester through its acquisition of Giga Information Group in 2003, where he had worked as a vice president and research leader since 1998. Prior to joining Giga, Andy held a variety of vice president positions at American Express in the chairman's office, technologies, strategic planning, and re-engineering. Before joining American Express, Andy worked as an economist, writer, and editor for various organizations, including Shearson Lehman Brothers; the US House of Representatives' Committee on Banking, Finance, and Urban Affairs; and the Council on Wage and Price Stability in the Executive Office of the President.
Andy has been a regular participant in Forrester's IT Forum conferences, delivering keynote addresses in 2006 and 2007 with colleagues on the future of software. He has also been a recurring presenter at Conference Board conferences on eProcurement and eSourcing. He has been quoted in leading business and technology publications, including BusinessWeek, The Economist, The New York Times, and The Wall Street Journal.
Andy earned a B.A. in philosophy from Haverford College and a Ph.D. in history from Johns Hopkins University.
How important of a metric is churn to SaaS vendors?
How does Forrester's SaaS revenue forecast compare with other forecasts?
What are your predicted IT services, software, and computer hardware inflation rates in 2012 and 2013?
What distinguishes supplier networks and AP-EIPP, and what are example vendors of each?
What are the most recent developments that you’ve identified that optimize costs in the financial services and insurance industry?
1. What vertical markets are most lucrative for tablets? 2. What would it take for a tablet original equipment manufacturer (OEM) to succeed in vertical markets? 3. What software and hardware...
What is the Tech Twelve? Why has Forrester selected 12 countries as the Tech Twelve, and what's the distinction from the other industrial nations? What are other industrial countries and emerging...
What tools are companies using for enterprise proposal management? What are these companies spending to implement these tools? What are the challenges with implementation?
What would be the implications if 1) the whole eurozone collapsed with all countries going back to national currencies and 2) only Greece and Portugal left the euro?
Do you have a position on the size of companies adopting software-as-a-service (SaaS)? That is, from your interviews and questionnaires, were the growth projections from large, medium, or small...
Can you please provide a forecast for 2011 IT spending for the utilities sector? Specifically, the percentage of revenue data and whether there was a change from 2010?
Can you please provide a few sentences of commentary on the services market situation in Europe in light of the recent economic disruptions? This is specifically a question about Portugal, Ireland,...