Forrester

For Chief Information Officer Professionals

Blog:Empowered Customers Need Empowered Employees Need Empowered IT

Groundswell technology comes to consumers first. At home, we get social, mobile, video, and cloud services pitched to us 24x7. Facebook, Android, iPad, Foursquare, Google, YouTube, Office Web Apps,...

For CIO Professionals

Report:Benchmarking Mobile Engagement: Consumers And Employees Outpace CIOs' Readiness

Benchmark: The CIO's Mobile Engagement Playbook

Are you ready to serve your mobile customers on the device of their choice? Have you anticipated what apps they need next? And for employees, which apps are most important on smartphones? How many...

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For CIO Professionals

Report:The Forrester Wave™: Web Conferencing, Q2 2010

Adobe, Cisco, IBM, And Microsoft Lead In The Web Meeting Scenario

In Forrester's 60-criteria evaluation of Web conferencing vendors, we found that traditional vendors Adobe, Cisco, IBM Sametime, and Microsoft's two offerings led the pack because of their breadth...

• Downloads: 1263

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Tool:Evaluated Vendors: Product Information And Selection Criteria

For Chief Information Officer Professionals

Blog:How Many iPhones Does It Take To Circle The Earth?

So asked my 11-year-old daughter this morning. You may remember Sophie. She’s the one whose 3rd-grade teacher took her to the Apple store in Burlington, MA, for a field trip. They actually...

For Chief Information Officer Professionals

Blog:How Consumerization Drives Innovation

Forrester has been analyzing the impact of consumerization of IT on business since this seminal 2008 report. And we've collected data to measure the phenomemon since 2009. Did you know that...

For CIO Professionals

Report:Welcome To The Empowered Era

An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees

Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...

• Downloads: 1198

For CIO Professionals

Report:Assess Your Empowered Maturity

An Empowered Report: An Empowered Maturity Model Drives The Conversation

Does your organization empower employees to solve the problems of empowered customers? If not, why not? What do you need to do? To build momentum on your empowered initiatives, first get everybody on...

• Downloads: 234

For Chief Information Officer Professionals

Blog:Mobilize Your Content & Collaboration Applications

A quick reality check: our content & collaboration systems have been with us since we first put PCs on desktops. Today, these systems are pervasive in our workflow, our work lives, and our work...

For CIO Professionals

Tool:Forrester Wave™: Mobile Collaboration, Q3 '11

For CIO Professionals

Client Inquiry:Strategic Intent With iPhones And iPads

What should the strategic intent with iPhones and iPads be, and how should they be governed?

For Chief Information Officer Professionals

Blog:Verizon Wireless Support For iPhone 4 Opens More Enterprise Doors

Okay, so Verizon Wireless (VZW) now will offer iPhone 4s to its customers on its 3G network. (The official launch date is February 10, 2011). What does this mean for content & collaboration...

For Chief Information Officer Professionals

Blog:Forrester Content & Collaboration Forum: Get The Empowered Story First Hand

Our new book, Empowered, will be in book stores on September 14. But for a real-world conversation about what it means to unleash employees to solve customer problems using readily available...

For CIO Professionals

Report:The Internet Crushes The Work/Life Boundary

An Empowered Report: It's Time To Plot The Path To A Work Anywhere Future

Broadband connections, mobile devices, and collaboration tools make employees productive from any location. Your employees know this already: Forrester's survey of more than 5,000 information workers...

• Downloads: 800

For Chief Information Officer Professionals

Blog:7 Mobile Engagement Pitfalls To Avoid: And 7 Mobile-First Alternatives

Mobile apps have the thorny problem of needing to work spectacularly and safely on any device over the last wireless mile. Systems integrators, interactive agencies, software vendors, and your own...

For Chief Information Officer Professionals

Blog:How Are You Using iPad For Business?

We are getting many requests for help on iPad strategies for the enterprise. It's clear why. iPads are a tremendously empowering technology that any employee can buy. My colleague Andy Jaquith...

For Chief Information Officer Professionals

Blog:MacBook Air: The Ultra Ultrabook And Business Windows, Too

I've been testing the MacBook Air for five months now. I use it for work and for home. At work, I run our corporate image Windows XP with the attendant applications and security...

For Chief Information Officer Professionals

Blog:Google Buys QuickOffice And Embraces The App Internet

Google just bought QuickOffice. I think that means they now get the App Internet and are moving beyond pure Web. The App Internet is the future of software architecture and the foundation of how...

For CIO Professionals

Tool:The HERO Segments Vary By Demographics And Work Styles

For Chief Information Officer Professionals

Blog:Evaluate Your HERO Project -- Find The Gotchas, Share Results, Build Support

Yesterday we launched our Empowered microsite. On this site you can find lots of resources about our new book, including the blog, where to buy the book in bulk, how Forrester can help your empowered...

For CIO Professionals

Report:An Early Look At Microsoft Office 365 Features

Office 365 Has Much But Not All Of What Firms Need From A Collaboration Platform

On June 28, 2011, Microsoft launched Office 365 in 40 countries after a massive public beta involving 200,000 organizations from every region. This product encompasses Office Professional Plus and...

• Downloads: 681

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Tool:Empowerment Varies By Country, Industry, And Job Type

For CIO Professionals

Report:Mobile Is The New Face Of Engagement

CIOs Must Plan Now For New Systems Of Engagement

By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

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For CIO Professionals

Report:The Business Impact Of Mobile Engagement

Business Case: The CIO's Mobile Engagement Playbook

Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

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For CIO Professionals

Report:How Consumerization Drives Innovation

Your Technology And Culture Create An Environment Of Empowered Employees

Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key...

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