Forrester

For Chief Information Officer Professionals

Blog:Yes, Gamification Can Help Your Business Internally

Happy New Year, everyone. As I customarily do, I'm looking back on 2011 with an eye toward emerging trends that bear watching. In the latter half of last year, I started to receive a lot of...

For CIO Professionals

Report:Demystifying The Mobile Workforce

Leverage Forrester's Mobile Worker Taxonomy To Facilitate Remote Working Styles

Whether at home, on the road, or from an office, work is becoming something people do, not somewhere people go. In fact, 66% of information workers in North America and Europe already work remotely....

• Downloads: 1305
• Comments: 1

For CIO Professionals

Report:Portrait Of A Government Information Worker

Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

• Downloads: 539

For CIO Professionals

Report:Psion Embraces Intercompany Collaboration As A Core Part Of Its Business

Social Software Plugs Partners And Customers Into The Product Development Process

Psion, a manufacturer of ruggedized handheld devices, has made intercompany collaboration core to its business. Psion CEO John Conoley and CMO Nick Eades have partnered in recent years to turn around...

• Downloads: 159

For Chief Information Officer Professionals

Blog:Microsoft's Office 365 Allows Flexibility In Enterprise Collaboration Technology Strategies

Yesterday morning (June 28), I , along with a small group of Microsoft customers, partners, and members of the technology and business press, sat in a SoHo, NY, gallery to listen to Microsoft CEO...

For Chief Information Officer Professionals

Blog:Product Managers Take Note: Microsoft Is Using Serious Games To Product Test (And You Can Too)

Last Friday (September 17), I published a case study of Microsoft's Windows and Office Communicator (now Microsoft Lync) teams' use of "productivity games." What are productivity games? Put...

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

• Downloads: 115
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For Chief Information Officer Professionals

Blog:Symantec Engages Customers And Prospects Through A Social Media Command Center

My colleague Ted Schadler and I published several case studies in our recent report, "The Road To Social Business Transformation Starts With A Burning Platform." What follows is one of those stories...

For Chief Information Officer Professionals

Blog:How Do You Demonstrate The Real Value Of Collaboration (Software)?

As I cruised the pavilion at Cisco Live in Las Vegas last week, the display that held my attention the longest was the Collaboration ROI booth. There, the network infrastructure provider making...

For CIO Professionals

Report:Information Workers Are Not Quite Ready For Desktop Videoconferencing

Spurring Adoption Requires Management Advocacy And Concrete Use Cases

Videoconferencing technology promises contextual communications over distance. One type — desktop video — is gaining traction because it can provide access to visual communication to more...

• Downloads: 386

For CIO Professionals

Report:The State Of Collaboration Software Implementations: 2011

Businesses Still Mainly Use Collaboration Tools To Reduce Travel Costs

Businesses large and small are continuing to invest in a range of collaboration technologies. While vendors promise that these technologies can solve a range of business problems, most content and...

• Downloads: 917

For Chief Information Officer Professionals

Blog:How Is Desktop Videoconferencing Being Used In Your Business?

For those of us who following the collaboration software space, video in business has been a hot topic: We have seen year-over-year growth in videoconferencing implementations, a majority of...

For Chief Information Officer Professionals

Blog:Oracle Makes Their Play For Social Enabled Business Processes

On Wednesday afternoon, Oracle's Larry Ellison unveiled the Oracle Social Network. The fact that he did so on the same stage Marc Benioff used in San Francisco's Moscone Center to...

For CIO Professionals

Report:SlideShare Ties Conferencing To Millions Of Slides

More Than A Million Shared Slides Get An Audio And Video Facelift; Consumerization Gets Another Injection; IT Gets Another Vendor To Track

Why does the world need yet another webconferencing vendor? Because the existing solutions don't deliver all the value that your employees crave at a price you can afford. SlideShare has answered the...

• Downloads: 170

For Chief Information Officer Professionals

Blog:Are Businesses Missing The Benefits Of Collaboration Technology?

Last night I had the pleasure of attending a customer case study session hosted by Cisco. Representatives from two clients -- SmithAmundsen (a law firm) and Republic Services (a waste management...

For CIO Professionals

Report:The Social CIO

Future Look: The Social Business And Collaboration Playbook

Free access to and sharing of ideas is the hallmark of the digital age. Today, your customers, partners, and employees can share information to form opinions that can affect your business and, on a...

• Downloads: 568

For CIO Professionals

Report:Helping Information Workers Find The Value In Collaboration Tools

Forrester's Convenience Quotient Weighs The Benefits And Drawbacks Of Tools To Predict What Technologies Employees Will Use

Content and collaboration (C&C) professionals are helping their businesses deploy a number of tools to keep information workers connected and productive. However, Forrester data consistently shows...

• Downloads: 785
• Comments: 2
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For CIO Professionals

Report:What Gen Y Really Thinks About Your IT Department

Younger Employees Are More Open To Working With IT Than You've Been Led To Believe

Gen Yers — those born between 1980 and 2000 — generate lots of buzz in the business community. Business leaders see this group's affinity for social, collaboration, and mobile...

• Downloads: 477

For CIO Professionals

Report:Navigating The Online Collaboration Suite Landscape

Moving collaboration workloads to the public cloud is an attractive proposition for content and collaboration professionals and information workers alike. Why? They're inexpensive to stand up and...

• Downloads: 671

For Chief Information Officer Professionals

Blog:Social technologies: Standalone Applications Or Features?

During CScape at Cisco Live, one of the more interesting conversations I had started with a simple question: Is social software (and collaboration software in general) a set of standalone...

For Chief Information Officer Professionals

Blog:What Does WikiLeaks World Mean For Open Information Sharing?

First, let me wish you a Happy New Year. If you're like me, a new year inevitably brings about reflection on the previous year: things accomplished, things left to accomplish, and things...

For Chief Information Officer Professionals

Blog:SAS Uses Social Collaboration To Keep Employees Connected And Engaged

My colleague Ted Schadler and I published several case studies in our recent report, "The Road To Social Business Transformation Starts With A Burning Platform." What follows is one of those stories...

For CIO Professionals

Report:The State Of Workforce Technology Adoption: US Benchmark 2011

How US Information Workers Adopt And Use Technology

This report is a graphical analysis of Forrester's Q2 2011 US Workforce Technology And Engagement Online Survey of 4,985 US information workers. Armed with this baseline data from every US industry,...

• Downloads: 811

For Chief Information Officer Professionals

Blog:Engaged Employees Expect IT Leaders To Understand Their Needs

My colleague Simon Yates and I have spent a good bit of time recently discussing the role of IT in creating engaging experiences for employees. We've proposed that IT leaders concern themselves...

For CIO Professionals

Report:Does Your IT Department Support The Needs Of The Mobile Workforce?

An IT Support Report Card On Employee Mobile, Social, And Collaboration Tools

In 2016, Forrester projects that 63 million US information workers will telecommute at least part-time. Our recent survey of 4,985 US information workers indicates we're well on our way to hitting...

• Downloads: 734