About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Andy serves eBusiness & Channel Strategy Professionals. He focuses primarily on B2B and B2B2C eCommerce, as well as issues related to enabling channel partner businesses for manufacturers. Andy's current research areas include multichannel retailing, mobile couponing, affiliate marketing, and enabling manufacturers to sell online.
Prior to joining Forrester, Andy spent 11 years in product and marketing leadership roles within Silicon Valley. In that time, he developed Yahoo's Web2Store local shopping initiative, co-founded an eCommerce company, and helped create several award-winning products in the consumer Internet and mobile software spaces. Before moving to Silicon Valley, Andy spent four years in Washington, D.C., as a research analyst for an economic consulting firm.
Andy has been quoted in various media outlets including The Wall Street Journal, Internet Retailer, Direct Marketing News, American Banker, and CNBC.
Andy is a summa cum laude graduate in economics from the University of Dayton and holds an M.P.A. from Harvard University and an M.S. in integrated marketing from Northwestern University.
Russian president Dmitry Medvedev toured Silicon Valley last week, meeting with tech vendor executives and local entrepreneurs. At Cisco, Medvedev participated in a telepresence session and...
Understanding The Cloud Computing Opportunities In Africa
After years of stagnant enterprise spending on information and communications technology (ICT), Africa is gearing up for a new period of growth. As political stability across the continent gradually...

Last week, Forrester released results from our “Global IT Budgets, Priorities, And Emerging Technology Tracking Survey.” Highlights of the survey are reported in Chris Mines’...

Forrester’s Smart City Tweet Jam was a great success. On Tuesday morning/afternoon/evening, smart city followers around the globe participated in an hour of intense tweeting on smart...
Local governments continue to evaluate their short- and long-term objectives and the tools they need to achieve them. As they do, it is increasingly obvious that those tools include not only...
According to IBM’s CEO Sam Palmisano, “vision without execution is delusion.” That saying stuck in the minds of attendees at IBM’s SmarterCities event in Shanghai last...
The recent Executive Order Making Open and Machine Readable the New Default for Government Information and the Office of Management and Budget (OMB) Memorandum Open Data Policy –...
If there is one theme that jumps out of my most recent client discussions, it is the need for business smarts in our approach to smart cities. Cities are faced with a barrage of vendor...
Government investment in ICT is growing. At Forrester we expect the overall government ICT budget to reach $346 billion in 2011, growing to $382 billion in 2012 or by about 10%. That makes...
A few months ago I wrote about my first trip to Rio. One of the observations that had jumped out at me at the time was the repeated message from IT services firms: Lack of skilled labor was...
Smart City Governance Brings New Opportunities For Tech Providers
Interest in smart cities has taken off like wildfire. Cities of all sizes navigate the challenge — growing demand for new constituent services within increasingly constrained budgets —...

I was invited by the Moscow city government to participate in the Moscow Urban Forum, a conference designed to bring urban policy experts together to discuss opportunities for Moscow. Last...
Strategic CIOs Collaboratively Build The Foundation Of Smart Cities
Local governments must address the needs of diverse and often growing constituencies with limited and often dwindling resources — following that age-old mandate of doing more with less....
Last week I was in Dubai and got a chance to visit GITEX, the largest IT event in the Middle East. I was very interested and impressed to see the “Government” pod. I’ve...
I’ve always been a map person with maps showing up in my house as floor rugs, shower curtains, clothing, dishes, jigsaw puzzles etc. So the ESRI User Conference was right up my...
A Structured Methodology For Prioritizing Geographic Market Entry
Many technology vendors are going global, seeking new markets to make up for the maturation of traditional ones. And rightly so; our Forrsights Budgets And Priorities Tracker Survey, Q2 2010, found...
[co-authored with Eddie Radcliffe] Last year, Internet inventor Tim Berners-Lee called for access to raw data as the next step in the evolution of the Internet. Apparently Transport For London (TFL,...
Russian IT decision-makers are optimistic about their prospects for the next 12 months, according to Forrester’s Global Budgets And Priorities Tracker Survey, Q4 2010 – and, surprisingly,...
In my last blog, I discussed the 3-1-1 initiative, which was in many cases the instigator for creating citizen services portals and a channel not only for delivering services but also for registering...
Tap Global Enterprise Experience and Local Expertise
In recent years, "study abroad" has taken on a whole new meaning — on brand new campuses. Many universities have established satellite campuses in host countries across the globe. These...

Banks have a reputation for being stodgy and conservative. But Credit Agricole (CA) has broken the stereotype. I had a great discussion a few weeks ago with Bernard Larrivière, Director of...
The word is that promise of sCommerce (social commerce) and fCommerce (Facebook commerce) is more speculative than proven. What about the role of social media in government and governance? Mayors,...
CityOne, IBM's new Smarter City Simulation game, is interesting. But who will really play? IBM introduced a new Smarter City Simulation game yesterday. I took a few minutes to play around...