For Application Development & Delivery Professionals

Application Upgrades: How To Make Upgrade Decisions When Business Value Proves Elusive

    Why Read This Report

    Business owners of on-premises enterprise application packages face an ongoing dilemma: whether or not to invest in upgrades to the current release. While most business and IT execs put off upgrades as long as possible to avoid costs and minimize business disruption, some choose to move forward by staying current with the release path. When done infrequently, upgrades represent a major ownership cost spike that usually requires rigorous internal justification. Both business process stakeholders and IT applications delivery partners often struggle to make a compelling case to fund an upgrade project. To make complex upgrade decisions easier, Forrester's Total Economic Impact™ (TEI) framework takes into account the costs and project risks, along with business benefits, risk avoidance, and flexibility. More strategically, additional options — increasingly more readily available — make long-term costs of ownership simpler, more transparent, and possibly lower. These options include software-as-a-service (SaaS), cloud-based infrastructure-as-a-service (IaaS), application managed services (AMS), and third-party support.
    US $ 2495
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.

    TABLE OF CONTENTS

    • Upgrades Remain The Wild Card In Applications Cost Of Ownership
    • Upgrade Adoption Patterns Indicate Reluctance To Move Forward
    • Customers Wrestle With Upgrade Pros And Cons, Scenarios, And Timing
    • Use TEI As A Framework To Justify Upgrade Decisions
    • RECOMMENDATIONS

      Consider Four Alternatives To Level Out The Upgrade Cost Spike
    • WHAT IT MEANS

      Business Owners Demand More Transparent And Predictable Costs Of Ownership
    • Related Research Documents

    TOOLS & TEMPLATES

    • Models & Calculators:

      Finance And ERP Lead Upgrade And Expansion Activity

    • Models & Calculators:

      Half Of SAP Customers Have Fallen Behind On Upgrades