Why Read This
Workforce computing (WC) spend consumes approximately one-quarter of IT hardware budgets in 2012. Yet IT infrastructure and operations (I&O) leaders struggle to answer "How are we doing?" and "What should we do next?" This is especially true as I&O leaders strive to empower employees, responsibly. As a result, I&O leaders can't accurately plan, improve, or prioritize their WC investments without a strong understanding of their current state, desired state, and the gaps in between. To help, Forrester developed a comprehensive WC maturity model that evaluates your current and desired state maturity across 48 WC elements in four top-level domains: oversight, people, process, and technology. Key assessment domains include PCs, mobile devices, bring-your-own programs, client and mobile management and security, and client virtualization. This report prepares I&O leaders and their teams to perform Forrester's workforce computing maturity assessment to ultimately empower employees, responsibly.