Forrester

Why Read This Report

As more companies look to external IT services providers to help them both innovate and optimize, they must assess how mature their outsourcing capability is to utilize the right engagement models and align themselves with the appropriate providers. Many outsourcing customers are surprised initially by the amount of change management required to successfully work with an external IT services provider — issues that extend well beyond onboarding supplemental, temporary staff. They frequently report the need to increase the rigor of their own internal IT procedures, including project management, requirements definitions, change control, and vendor management capability, in order to manage and interact with IT suppliers effectively. This assessment framework document will give sourcing and vendor management professionals working on services sourcing a road map for assessing their company's internal IT process and outsourcing maturity.