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This is the Policy And Procedures report in The Service Management And Automation Playbook.

For Infrastructure & Operations Professionals

Balance Disciplined Service Management And Automation With Flexibility

June 5, 2012

By Glenn O'Donnell with Stephen Mann, Doug Washburn, Lindsey Kempton

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Why Read This Report

This report outlines the policies and procedures IT infrastructure and operations (I&O) leaders and their teams should follow to effectively govern their service management and automation (SMA) initiatives. This is important as your developers and workforce demand access to as-a-service infrastructure and applications in a self-service fashion to get their jobs done better, faster, and even cheaper. Instead of being restrictive and reactive, I&O leaders must evolve their approach to governance that empowers the business with guardrails and education. This report helps I&O leaders and their team understand the importance of governance, its role with SMA, and recommends 10 actions to focus on.
Tags: IT Infrastructure & Operations, IT Process Automation, IT Service Management (ITSM), Technology
US $ 499
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TABLE OF CONTENTS

  • Service Management Can Stop The Chaos, But Not Without Governance
  • Focus Your Service Management And Automation Governance On 10 Actions
  • Take Advantage Of Tools To Execute Your Governance Processes

  • RECOMMENDATIONS

    Seek A "Goldilocks" Balance Of Rigor And Flexibility
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