Why Read This
How does your eBusiness strategy stack up to your peers and competition? In this report we identify five key benchmarks for eBusiness and channel strategy professionals to help you gauge the success of your online sales and service efforts. We also offer advice on how to apply the benchmarks to your business to improve results. Monitoring and managing to these benchmarks will help eBusiness and channel strategy professionals capitalize on key initiatives, compare their efforts to their peers, determine development priorities, and light fires under executives to boost investment in the channel.
Tags: Benchmarks, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, Marketing & Strategy, Multichannel Customer Experience, Packaged Applications, Social Computing, Social CRM, Technology, Web 2.0