For Customer Insights Professionals

The State Of Loyalty Programs 2013

Why Read This Report

Forrester recently surveyed 50 loyalty program marketers about their loyalty program strategies in an effort to understand the size, structure, and performance of their programs. This report in the customer loyalty playbook contains benchmarks for customer insights executives working on driving customer loyalty. It provides an overview of how companies across industries execute on loyalty strategy and is an update to the "Marketers Are Overconfident In Their Loyalty Strategies" report, originally published in September 2012.
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