Benjamin Ensor

Vice President, Research Director serving eBusiness & Channel Strategy PROFESSIONALS

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.

His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.

During his 13 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.

Previous Work Experience

Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.


Education

Benjamin has a degree in modern history from Trinity College, Oxford.

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107 results in Everything

  • Analyst Relations
  • Discussion:Member feedback survey for Forrester's Analyst Relations community

    Hi everyone, In an effort to continue to improve the community experience and deliver value to all of our members, we have launched a member feedback survey. The survey will take approximately 8...

    • Discussion:Analyst firms: rock star bands or record label dinosaurs?

      I have posted this today: http://wp.me/p9yEt-Q6 Questions for AR pros to ask themselves and relay to their research firms sales repsIs the research published by IT analysis firms fitting with your...

      • Discussion:AR Jobs: Deloitte

        Deloitte is looking for an AR Manager based in Hartford, CT, Boston, MA, New York City, or Concord NH. Think you're interested? Read on!...

        • For Analyst Relations Professionals

          Charts & Figures:Spray-And-Pray AR

        • For Analyst Relations Professionals

          Report:Envision Professional Industry Analyst Relations

          Vision: The Industry Analyst Relations Playbook

          What are the attributes of a first-class AR professional running a first-class AR program? In this report, we visualize the peak of your profession by showing how different it is from commonplace AR....

          • Downloads: 158
          • Rating:
        • Discussion:Member feedback survey for Forrester's Analyst Relations community

          Hi everyone, In an effort to continue to improve the community experience and deliver value to all of our members, we have launched a member feedback survey. The survey will take approximately 8...

          • For Analyst Relations Professionals

            Report:Focus Industry Analyst Relations On Achievable Metrics

            AR's Measurement And Achievement Of Sales Contribution Is Improving

            Myriad options puzzle industry analyst relations (AR) professionals as they try to measure the value they bring to high-tech vendors and to deliver consistently against related targets. A Forrester...

            • Downloads: 365
          • Discussion:Best Practices For Major Analyst Evaluations, Part 1: Preparing To Participate

            This is a great prep doc; the one recommendation that jumped off the page for me was to "address likely evaluation criteria year-round." That should be a mantra incorporated into every vendor's AR...

            • Discussion:Stop being “angry birds” so you can win!

              As I listened to Kevin Lucas conduct a great webinar today (slideware issues aside), I was simultaneously watching the twitter stream at #vendorbriefings.  And I was struck by the fact that there is...

              • Discussion:jhon analyst

                UK SEO Agency

                • Discussion:Why do you tier analysts? And what challenges do you face as you tier them?

                  We’re about to embark on some research into analyst tiering and we’d be very interested in your perspective on a couple of questions that will shape any resultant report. At the moment, we’re...

                  • Discussion:When briefing analyst firms, what should the "deck" contain?

                    Forrester has published a lot of research on best practices in briefing analyst firms. However, I cannot seem to find what may appear as basic information on the subject. Can anyone share an outline...

                    • Discussion:Analyst Relations resources

                      Not asking for actual numbers... but what is the ratio of PR (counting agency people) to AR people (also counting agency) in your company? 2:1?  3:1? etc.?

                      • For Analyst Relations Professionals

                        Report:It's Time To Engineer AR

                        On the surface, the primary aim of industry analyst relations (AR) — to influence analysts — is unachievable. The analysts say vendors can't influence them, AR can't buy desired influence...

                        • Downloads: 317
                        • Comments: 1
                      • Discussion:Social Media Strategy for Analyst Days

                        Hello,One thing that we are grappling with currently is the extent to which Tweeting/LinkIn/Other posts should be encouraged at Analyst Days (Summits). Given the nature of information shared (often...

                        • Discussion:Who'll be the analyst of the year 2011?

                          The voting is now open for the IIAR ANALYST OF THE YEAR > http://bit.ly/qdgFtfStar analysts are important because relationships and knowledge are hard to come by. Recognising them is a good way to...

                          • Discussion:Best Practices For Major Analyst Evaluations, Part 3: Interactions With Authors

                            Good advice that applies to analyst strategies beyond major evaluations.

                            • For Analyst Relations Professionals

                              Report:Industry Analyst Relations And Influence

                              Influence: The Industry Analyst Relations Playbook

                              Most valuable AR programs rely, sometimes exclusively, on analysts enhancing the commercial fortunes of the vendors by influencing marketplace players like buyers, partners, journalists, and...

                              • Downloads: 99
                              • Rating:
                            • Discussion:Forrester Wave methodology doc

                              hi - i was looking around for this doc on forrester, but came up empty. can anyone point me to it?thanks

                              • For Analyst Relations Professionals

                                Report:Professional Industry Analyst Relations Measurement

                                Professional measurement is an integral part of fully professional AR; it is not optional. But AR managers get confused about who the measurements are for, as well as what measurements to take, how...

                                • Downloads: 171
                                • Rating:
                              • Discussion:Case Study: BMC Software Implements Precision AR

                                So glad this happened and hope this will help and benefit other AR professionals and their programs.

                                • For Analyst Relations Professionals

                                  Report:Selecting And Preparing AR's Customer References

                                  Customer reference programs are crucial to AR programs that target client advocate analysts — those who guide users and buyers. Yet AR managers report difficulty in connecting analysts to...

                                  • Downloads: 283
                                • Discussion:What would you improve in the Vendor Briefings process?

                                  See the post here: The hype cycle of Vendor Briefing Requests

                                  • For Analyst Relations Professionals

                                    Report:Focus Industry Analyst Relations On Achievable Objectives

                                    Supporting Sales Is The Hardest Challenge For AR

                                    A bewildering array of options besets industry analyst relations (AR) as it tries to identify the value it can bring to a high-tech supplier. A recent Forrester survey shows that AR reports fair...

                                    • Downloads: 262
                                  • Discussion:Have you provided tools to your salespeople?

                                    We’re weighing what AR could give to a sales force in the form of dedicated sales tools. I recognise that AR can provide research, or research summaries. But I’m wondering what deeper tools AR people...

                                    • Discussion:Is there research that outlines bang-for-the-buck comparisons in working with different analyst firms?

                                      For smaller firms with a limited budget, how should they balance working with analyst firms such as Gartner and Forrester which have extensive interactions with buyers vs analyst firms who work...

                                       
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