Benjamin Ensor

Vice President, Research Director serving eBusiness & Channel Strategy PROFESSIONALS

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.

His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.

During his 13 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.

Previous Work Experience

Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.


Education

Benjamin has a degree in modern history from Trinity College, Oxford.

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  • Marketing Leadership
  • For Marketing Leadership Professionals

    Report:Which Device Offers The Best Music Experience?

    From set-top boxes to cell phones, device makers are falling over themselves to offer music functionality. Digital music services have also evolved to "anytime, anywhere" access with rich discovery...

    • Downloads: 432
  • For Marketing Leadership Professionals

    Report:Portable Media Players Must Evolve With Cloud Or Become Extinct

    Strategies To Counter Disruptive Smartphone Competition

    Smartphones' benefits mean they continue to trample on adjacent product categories as the mobile market collides with the consumer electronics market. The role of the smartphone in consumers' lives...

    • Downloads: 469
  • For Marketing Leadership Professionals

    Report:Benchmark Your Interactive Marketing Maturity

    Five Key Metrics For Tracking Progress

    Are your interactive marketing efforts keeping pace with the marketplace? In this report for interactive marketers, Forrester identifies the five key benchmarks that help you gauge how well you are...

    • Downloads: 808
    • Comments: 1
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  • For Marketing Leadership Professionals

    Charts & Figures:Different Vendor Types Come With Tradeoffs

  • For Marketing Leadership Professionals

    Report:Mobile Phone Ownership: Are Consumers Ready For More Advanced Usage?

    Forrester Technographics Digital Consumer Community Report, December 2011

    Aside from placing phone calls, the majority of mobile phone owners also text and take photos or videos with their phones. More advanced functions, such as using apps, accessing emails, and using the...

    • Downloads: 4
  • Discussion:Does paid media have a role in social?

    Recently my colleage Augie Ray wrote a blog post "Does Money Belong In Social Media" in which he wondered whether or not paid advertising dollars belong in social programs. Augie makes the point that...

    • For Marketing Leadership Professionals

      Report:Reinvigorating Traditional Radio

      What Radio Strategists Can Do Right Now To Regain Momentum

      Despite challenging times, traditional radio has a lot of unique strengths that it can leverage to survive and thrive in the current media climate. While it's a formidable competitor to traditional...

      • Downloads: 265
      • Rating:
    • For Marketing Leadership Professionals

      Report:Forrester Research eReader Forecast, 2010 To 2015 (US)

      Reading device unit sales and users (dedicated eReader, mobile phone, desktop PC, laptop/notebook PC, netbook/mini PC, tablet PC). eBook readers by device and eBook revenue. Includes historical data...

      • Downloads: 14
    • Discussion:Forrester Research Online Display Advertising Forecast, 2012 To 2017 (US)

      Hi NIcki, Do you have / plan to show forecasts by industry?Thanks!

      • For Marketing Leadership Professionals

        Tool:Mass Influencers Have More Trust in Company And Brand Communications

      • For Marketing Leadership Professionals

        Tool:Selected Vendor Application Details

      • For Marketing Leadership Professionals

        Report:Forrester Research Tablet And eReader Forecast, 2012 To 2017 (Western Europe)

        ForecastView Spreadsheet

        Sales and installed base for tablet and eReader devices as well as book market spending for 16 Western European countries. Breaks out installed base of consumer- and business-owned tablets by country...

        • Downloads: 3
      • For Marketing Leadership Professionals

        Report:Case Study: Giffgaff Uses Co-Creation To Build A Differentiated Mobile Service Business

        An Empowered Report

        Just a few years ago, mobile virtual network operators (MVNOs) were a dime a dozen. Big companies like Disney and ESPN tried — yet failed — to create a mobile experience differentiated...

        • Downloads: 374
      • Discussion:Why Care About Combination Clickers

        • For Marketing Leadership Professionals

          Report:Brands And Social Networking — A Recipe For Consumer Engagement

          Forrester Technographics Digital Consumer Community Report, February 2012

          Pleasing consumers is becoming increasingly difficult, and the experiences encountered while buying a product can make or break a brand’s reputation with its consumers. One bad experience can...

          • Downloads: 6
        • For Marketing Leadership Professionals

          Report:Text Messaging (SMS) Overview: The Workhorse Of Mobile

          Broad Reach Among Consumers Demands That Mobile Messaging Is In The Mix

          Ten to 15 years ago, SMS offered the only pragmatic mobile data service: it had broad reach, standardization, and carrier interoperability. Today, companies have more choices including application...

          • Downloads: 630
          • Rating:
        • For Marketing Leadership Professionals

          Report:Making Online Display Marketing Work For B2B

          B2B Marketers Need To Expand Their Online Advertising Horizons

          Display marketing is part of most B2B interactive marketers' plans for 2011, but few are prepared to unlock its full potential. Rather than miss opportunities by simply porting over print media...

          • Downloads: 556
        • Discussion:Best-in-Class Social Media "free" Tools List

          I'm about to update my list of Social Media Tools (free to use, or freemium trial use) and welcome suggestions of your favorite online tool that's missing from this list. The primary focus is...

          • For Marketing Leadership Professionals

            Report:Online Video Best Practice

            Benchmarking Web Sites Using Forrester's Online Video Product Scorecard

            Over the past year, our video strategy series has presented the business case goals and best practices for adding video to your Web site. In this report, we demonstrate how our online video product...

            • Downloads: 1260
            • Rating:
          • Discussion:How Europeans Search

            • Discussion:Have you implemented standalone social functionality on your websites?

              I often speak with marketers who've launched fully-featured communities as a way to create deep, long-term relationships with their consumers.  But a full-on community isn't right for every marketer...

              • For Marketing Leadership Professionals

                Report:The European Tablet Landscape

                A Technographics® Data Essentials Document

                2012 was undoubtedly a pivotal year for tablets. With double-digit growth in tablet uptake across Western Europe, about one in seven online Europeans now owns a tablet. And with further double-digit...

                • Downloads: 50
              • For Marketing Leadership Professionals

                Report:Forrester Research Social Media Forecast, 2012 To 2017 (US)

                ForecastView Spreadsheet

                Online social media spending by companies, segmented by spending on integrated campaigns, agency fees, display ads on social networks, and technology spending. Agency fees spending is broken out by...

                • Downloads: 9
              • For Marketing Leadership Professionals

                Report:Getting Product Ideas Past Stage One

                Why The Validation Process Is Critical To Product Strategy Success

                "Ideate" is the first stage in the product development cycle; it's a time when product strategists gather ideas for new and innovative products and services. Before moving on to subsequent phases,...

                • Downloads: 473
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