About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.
His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.
During his 13 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.
Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.
Benjamin has a degree in modern history from Trinity College, Oxford.
Are there many large, global companies that are deploying voice over Wi-Fi, and if so, are they deploying 802.11n in the 5 GHz frequency to support current and future voice deployments and leaving...
The other day I was just reminiscing with a friend who works at HP about all the good times I had there with my ProCurve family. When I left for a once in lifetime opportunity, I had so much...
Please provide some information on the next generation Wi-Fi that will use the 60 GHz frequency, with a data rate of 7 Gbps. When is this projected to be available, and is it for specialized use or...

I&O Should Focus Its Energies On DDI Operations, Not Development
When was the last time you heard of a company building its own personal computers for its employees? Cobbling together hard drives, CPUs, memory, and operating systems is not cost-effective or a core...
Last week Vendor X was briefing me on a set of new switches. The projector started rolling with a nice webconference slide deck and a voiceover highlighting customer requirements. It wasn’t...
Even though CiscoLive was a month ago, I’m getting a lot of inquiry calls from clients asking me what I thought and what does Cisco’s megalaunch mean to them. I feel Cisco’s...
Virtualization and cloud talk just woke the sleeping giant, networking. For too long, we were so isolated in our L2-L4 world and soundly sleeping as VMs were created and a distant cousin was born,...
HP’s startling announcement, two weeks ago, to discontinue Touchpad and all webOS-based products, purchase Autonomy Corporation, and split off its PC divisions, caught the market off-guard....
We're interested in the implications and impacts of deploying IPv6. In particular, we would like to know what happens when an IPv6 packet is received at our firewall if we're not configured to route...
It’s not the most daring and cutting-edge prediction to say 2011 will be Wi-Fi’s second coming. However, you might be caught off guard when I tell you to not worry about a vendor’s...
I’m a sucker for good, biting humor, and in the spirit of Stephen Colbert’s Medals of Fear that he gave to a few distinguished souls (the press, Mark Zuckerberg, Anderson Cooper) at...
Brocade isn’t the loudest networking vendor on the block, but more than two weeks ago it released a subscription switching service that should have sent a shockwave through the industry. With...
It's Not Yet Ready For Prime Time, But I&O And Vendors Have A Lot To Do Before It Gets Here
Infrastructure and operations (I&O) teams are aligning themselves and infrastructure around key workloads to drive greater simplicity and efficiency. In kind, the networking industry has responded by...
Deliver Blazing-Fast Web, Mobile-Native, And Hybrid Applications
Over the past decade, infrastructure and operations (I&O) teams have focused large amounts of resources on making their customer-facing websites blazingly fast because website experience had a direct...
With all the articles written about IPv4 addresses running out, Forrester’s phone lines are lit up like a Christmas tree. Clients are asking what they should do, who they should engage, and...
Are there many large, global companies that are deploying voice over Wi-Fi, and if so, are they deploying 802.11n in the 5 GHz frequency to support current and future voice deployments and leaving...
Just kidding, Cisco’s SMARTnet isn’t dead, but I&O managers have a new warranty for networking hardware: free hardware replacement, bug fixes, and tech support. Basically,...
Dual-Sourcing Your Network Just Results In Low-Cost, Low-Value Infrastructure
Over the past few years in the networking industry, various vendors have claimed they offer clients a choice where there was none before. Really?! Over the past eight years, the networking industry...

Orchestrating The Right Services For Each User Requires I&O To Invest In A Scalable, Secure, Shared, Simplified, And Standardized Network Infrastructure
Server virtualization started a chain reaction that is transforming infrastructure and operations (I&O). Your network infrastructure isn't immune, but the reaction has been delayed. Current...
Is it me, or does the network industry remind you of Revenge of the Nerds? Networking was cast aside in the cloud revolution, but now companies are learning -- the painful way – what a mistakes...
To Remain Business-Relevant, I&O Managers Need A New Network Architecture
Networking isn't about applications or technology — it's about users. The business pressure to consolidate IT, support empowered users, and provide customized experiences to customers is...
With the increased presence of business principles within the IT arena, I get a lot of inquiries from Infrastructure & Operations Professionals who are trying to figure out how to justify their...
Forrester has just completed a comprehensive analysis of data center networking solutions from Alcatel-Lucent, Arista Networks, Avaya, Brocade Communication Systems, Cisco Systems, Extreme...
We're interested in the implications and impacts of deploying IPv6. In particular, we would like to know what happens when an IPv6 packet is received at our firewall if we're not configured to route...
Part 2 In A Two-Part Collection On Why I&O Managers Need To Focus Wireless Deployments On The User
In part 1 of this series, Forrester explained why I&O managers should look to deploy a wireless user experience network (uXn). A uXn can be characterized as a multistage problem-solving process that...