About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.
His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.
During his 13 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.
Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.
Benjamin has a degree in modern history from Trinity College, Oxford.
You remember the tribbles don't you? The cute, harmless looking alien species from the second season of the original Star Trek that turn out to be anything but benign. They are born pregnant and...
Tools And Technology: The Security Architecture And Operations Playbook
Against today's mutating threat landscape and sophisticated cybercriminals, security and risk (S&R) professionals are outgunned and outmatched. The traditional strategy of waiting for an alert and...

It is with great pleasure that I announce the completion of my first Forrester Wave™: Email Content Security, Q4 2012. I’d like to thank the research associates (Jessica McKee and...

Does Forrester still recommend the following for securing virtual environments? Enforce zone boundaries with separate hardware; hypervisor hosts should not take on network security functions such as...
FAIL at 30,000ish feet When you fly nearly every week, you can get pretty bored on a plane. When I am sick of working, playing games, or watching movies, my latest distraction is checking...
I am very excited to introduce my first Forrester report, "The Content Security Forecast Calls For Clouds." I wrote the report to help guide your strategy on SaaS based email and web content...
An Effective Incident Management Program Is Essential To Help You Stay In Business
It's not a question of if — but when — your organization will experience a serious security breach. Cybercriminals are using more sophisticated and targeted attacks to steal everything...
We would like to know how hospitals are protecting themselves against clinical devices infecting their networks. We have many third-party-owned or -maintained devices, such as PACS, medical devices,...
We're looking for some information about antivirus products. What's the best technology available in the market?
"My master made me this collar. He is a good and smart master and he made me this collar so that I may speak. Squirrel!" In the Pixar film Up, squirrels frequently distract Dug the talking...
You are now no doubt aware that Boston-based security firm Bit9 suffered an alarming compromise, which resulted in attackers gaining access to code-signing certificates that were then used to sign...
Executive Overview: The Security Architecture And Operations Playbook
We've all heard about the "evolving threat landscape." In biology, evolution is a process that takes millions of years to occur as a result of small changes in successive generations. Mutations, on...
From frantic security operations problems to the changing threat landscape, CISOs, senior security leaders, and other IT risk management leaders consistently have trouble keeping up with key trends...

We have several questions: 1) How do companies manage employee Internet access? 2) How do they authenticate employees? 3) How do they block access to unwanted applications? 4) How can we block...
The San Francisco RSA conference is now less than two weeks away, and this year I am moderating two great panels. I thought I'd reach out and solicit suggestions for discussion. ...
What standards — if any — exist as to file types to block? Are zip files still viewed as a significant security risk, and if so, how do organizations balance the business need to access...
Today EMC announced the acquisition of Silicium Security. Silicium’s ECAT product is a malware threat detection and response solution. ECAT did not adopt the failed signature based...
This week I did a webcast, Planning for Failure, which makes the assumption that if you haven't been breached, it is inevitable, and you must be able to quickly detect and respond to...
Have you ever been in a vendor meeting and heard the vendor extol the greatness of their threat intelligence? You may have even seen a slide that looks similar to this: The vendor probably...
Organization: The Security Architecture And Operations Playbook
This report outlines the organizational implications of Forrester's solution for security and risk (S&R) executives working to rethink their security architecture and improve the effectiveness of...
Last Friday, after a long week of RSA conference events and meetings, I eagerly looked forward to slipping on my headphones and enjoying the relative silence of my flight back to Dallas. As I...
Could you provide information on data leak prevention (DLP) versus information rights management (IRM) solutions? Do you recommend one or the other or both? What vendors play in this space?
On Wednesday, American footwear company Skechers agreed to pay the US Federal Trade Commission $40 million. This settlement resulted from a series of commercials that deceived consumers claiming that...
Winter is coming; the year is quickly drawing to a close, and its time to a look back and see how accurate our content security crystal ball was for 2011. Last year we predicted three trends;...
We are excited to announce "Planning For Failure," the first collaborative report in a series of new research taking a closer look at incident management and response. A look back at the...