About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.
His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.
During his 13 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.
Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.
Benjamin has a degree in modern history from Trinity College, Oxford.
Have you ever been in a vendor meeting and heard the vendor extol the greatness of their threat intelligence? You may have even seen a slide that looks similar to this: The vendor probably...
"My master made me this collar. He is a good and smart master and he made me this collar so that I may speak. Squirrel!" In the Pixar film Up, squirrels frequently distract Dug the talking...
We have several questions: 1) How do companies manage employee Internet access? 2) How do they authenticate employees? 3) How do they block access to unwanted applications? 4) How can we block...

You are now no doubt aware that Boston-based security firm Bit9 suffered an alarming compromise, which resulted in attackers gaining access to code-signing certificates that were then used to sign...
This week I did a webcast, Planning for Failure, which makes the assumption that if you haven't been breached, it is inevitable, and you must be able to quickly detect and respond to...
From frantic security operations problems to the changing threat landscape, CISOs, senior security leaders, and other IT risk management leaders consistently have trouble keeping up with key trends...

I am excited to announce my latest research, The CISO's Guide To Virtualization Security. This is the first report in a new series focusing on securing virtual environments. The reduced...
It is with great pleasure that I announce the completion of my first Forrester Wave™: Email Content Security, Q4 2012. I’d like to thank the research associates (Jessica McKee and...
The San Francisco RSA conference is now less than two weeks away, and this year I am moderating two great panels. I thought I'd reach out and solicit suggestions for discussion. ...
Get Off The Bench And Look Into Your Virtual Environment
In today's data centers, IT often virtualizes new applications and workloads by default. Virtualization is the norm; deploying a physical server is the exception. The technology is mature and...

You remember the tribbles don't you? The cute, harmless looking alien species from the second season of the original Star Trek that turn out to be anything but benign. They are born pregnant and...
Executive Overview: The Security Architecture And Operations Playbook
We've all heard about the "evolving threat landscape." In biology, evolution is a process that takes millions of years to occur as a result of small changes in successive generations. Mutations, on...
Last week I read an article on wired.com’s Danger Room blog about the elite US military Special Forces command, JSOC. The units within the Joint Special Operations Command (Delta Force...
Could you provide information on data leak prevention (DLP) versus information rights management (IRM) solutions? Do you recommend one or the other or both? What vendors play in this space?
The Nine Providers That Matter Most And How They Stack Up
In Forrester's 47-criteria evaluation of email content security vendors, we identified the nine most significant vendors in the category and researched, analyzed, and scored them: Barracuda Networks,...

Tools And Technology: The Security Architecture And Operations Playbook
Against today's mutating threat landscape and sophisticated cybercriminals, security and risk (S&R) professionals are outgunned and outmatched. The traditional strategy of waiting for an alert and...

Why don't some companies inspect outbound HTTPS? Are privacy or legal considerations the primary factor?
FAIL at 30,000ish feet When you fly nearly every week, you can get pretty bored on a plane. When I am sick of working, playing games, or watching movies, my latest distraction is checking...
Assessment: The Security Architecture And Operations Playbook
Given the continued metastasizing of the threat landscape, it comes as no surprise that enterprises should possess mature incident response capabilities that are built on staff, augmented by...

We would like to know how hospitals are protecting themselves against clinical devices infecting their networks. We have many third-party-owned or -maintained devices, such as PACS, medical devices,...
Last week I had the opportunity to attend the 15th annual Black Hat security conference in Las Vegas. I have attended DEFCON in the past, but never Black Hat. The conference has grown significantly...
We have started a new report series on Cyber Threat Intelligence. The first report, "Five Steps To Build An Effective Threat Intelligence Capability," is designed to help organizations...
On Wednesday, American footwear company Skechers agreed to pay the US Federal Trade Commission $40 million. This settlement resulted from a series of commercials that deceived consumers claiming that...
Does Forrester still recommend the following for securing virtual environments? Enforce zone boundaries with separate hardware; hypervisor hosts should not take on network security functions such as...
Organization: The Security Architecture And Operations Playbook
This report outlines the organizational implications of Forrester's solution for security and risk (S&R) executives working to rethink their security architecture and improve the effectiveness of...