Over the past two years, we have synthesized best practices for developing an enterprise content management (ECM) and business process management (BPM) strategy from 20-plus in-depth ECM strategy reviews, numerous workshops, and more than 500 ECM and BPM inquiries from our business and government clients. While it's possible to deploy ECM from an infrastructure/technology perspective — many companies do just that — best practices start with using the business context, not the technology perspective, to determine how content gets used across the enterprise. Once they take a business process perspective, BP pros — working in conjunction with Content & Collaboration (C&C) pros — can envision comprehensive ECM service packages, identify gaps, and create a consensus road map.
- An ECM/BPM Strategy Is Harder Than It Looks
- Best Practices Will Make It Easier To Succeed With ECM/BPM Strategy
- Recent Case Studies
- Forrester's ECM Strategy Next Practices