Forrester

For Sourcing & Vendor Management Professionals

Report:Build A Framework To Measure SVM Performance

Performance Management: The SVM Practice Playbook

Many sourcing and vendor management (SVM) organizations know they need to identify the right metrics to prove the value of their work. Yet finding the right metrics is a challenge: Every SVM...

• Downloads: 335

For Sourcing & Vendor Management Professionals

Report:Cutting SVM's Gordian Knot Of Process Responsibilities

Processes: The SVM Practice Playbook

Many sourcing and vendor management (SVM) clients struggle to define the core process responsibilities of their job — and that's no surprise given the number of activities that SVM is...

• Downloads: 129
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For Sourcing & Vendor Management Professionals

Client Inquiry:Vendor Segmentation For A VMO

What is the industry framework for vendor segmentation for a VMO?

For Sourcing & Vendor Management Professionals

Report:The Forrester SVMO Maturity Model

The Forrester SVMO Maturity Model is designed to provide SVM professionals with a brief self-assessment tool that enables SVM organizations to evaluate their program maturity, articulate the...

• Downloads: 32

For Sourcing & Vendor Management Professionals

Report:Using Life-Cycle Governance To Create An Agile IT Portfolio

Most smart sourcing professionals know that making smart sourcing decisions can result in a significant competitive advantage for their business. Yet in the face of rapid tech market changes,...

• Downloads: 475

For Sourcing & Vendor Management Professionals

Report:Strong Vendor Management Requires New Performance Measurements

Focus On A Supplier's Market Performance, Not Just Its Delivery Performance

The increasing importance of innovation and strong vendor management to most sourcing and vendor management (SVM) professionals is having a major effect on the dynamics of sourcing strategy. In...

• Downloads: 555

For Sourcing & Vendor Management Professionals

Blog:Building or enhancing a VMO that will change your company

The VMO is becoming more and more important for companies. As such, the demand to create a structure is prominent. To avoid pitfalls and get a jump-start on this, we at Forrester designed a workshop...

For Sourcing & Vendor Management Professionals

Client Inquiry:How Do You Transition Services To A Third Party?

How do you transition services to a third party, and what is the impact on both the retained organization managing the service in the future and the IT organization that will receive the service? How...

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The Dos And Don'ts In Setting Up A VMO?

What are the dos and don'ts in setting up a vendor management office (VMO)?

For Sourcing & Vendor Management Professionals

Blog:ATOS To Buy SIS

Rumors became official on Tuesday: Siemens succeeded in finding a viable partner to buy its IT Solutions and Services (SIS) business. For all of us following the market in the past it wasn’t a...

For Sourcing & Vendor Management Professionals

Report:Build SVM's Value Message

Value Communication: The SVM Practice Playbook

Many sourcing and vendor management (SVM) professionals fear getting called into their CIO's office to justify their value. This fear often has some justification: Because executive leaders often...

• Downloads: 212
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For Sourcing & Vendor Management Professionals

Report:SVM Activities, Roles, And Skills Are Evolving

Skills And Staffing: The SVM Practice Playbook

Many sourcing and vendor management organizations (SVMOs) are delivering effectively against their core mandate today, despite resource constraints. However, most SVM professionals are mapping their...

• Downloads: 195
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For Sourcing & Vendor Management Professionals

Client Inquiry:VMO Responsibilities

What are additional roles/responsibilities of the VMO?

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Video Solutions, Q1 To Q4 2010

A Hot Market, But Questions About ROI, Vendors, And Integration Remain

Forrester has identified pervasive video as one of the four "groundswell" technologies that IT leadership will use to empower their employees over the next decade. Since Forrester's insights on video...

• Downloads: 235

For Sourcing & Vendor Management Professionals

Report:Building — Or Re-Invigorating — A Shared Service Center

In the mid-1990s companies tried to combine some of the advantages of outsourcing with the benefits of keeping important internal know-how and key resources. As a result, the shared service center...

• Downloads: 654

For Sourcing & Vendor Management Professionals

Report:Find Out How Risky Your Suppliers Are: Introducing The Vendor Viability Index

This Report Is The First In A Series On Vendor Viability

Today, third-party spend accounts for more than 70% of the total budget — everything except personnel costs. Sourcing and vendor management (SVM) professionals must make sure that they spend...

• Downloads: 393
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For Sourcing & Vendor Management Professionals

Report:Aligning Vendor Management Responsibilities To Your IT Organization's Mandate

IT Archetype Serves As The Foundation For Effective Organizational Alignment

Although most companies understand the need for a more strategic vendor management office (VMO), many of these companies don't know where to organize their vendor management activities. Because...

• Downloads: 521

For Sourcing & Vendor Management Professionals

Client Inquiry:Cost Savings Rate For IT Procurement

What do I have to do to prepare for defining a sourcing strategy?

For Sourcing & Vendor Management Professionals

Report:Achieve Stakeholder Buy-In For Your SVMO

Sourcing and vendor management (SVM) organizations are the professional link between the internal business demand and the external supply resources. SVM professionals have to engage with business...

• Downloads: 106
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For Sourcing & Vendor Management Professionals

Client Inquiry:What Does Co-Sourcing Really Mean?

What does Forrester refer to as co-sourcing model; what is Forrester's definition of a co-sourcing model; and what are the major pros and cons of a co-sourcing model compared to dedicated model?

For Sourcing & Vendor Management Professionals

Report:Best Practices For Streamlining Sourcing Life-Cycle Governance

Aligning Key Stakeholders With Sourcing Process Increases Value

Forrester defines different generations of outsourcing capabilities within firms based on the level of experience. Companies starting on their outsourcing initiatives are defined as "first...

• Downloads: 473
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For Sourcing & Vendor Management Professionals

Report:SVM's 2012 Priorities: Integrating Traditional Sourcing Practices With New Business Needs

Despite Some Operational Barriers, SVM Is Moving Ahead

Forrester fielded its second annual Global Sourcing and Vendor Management Priorities Online Survey in Q3 2011 to 156 sourcing and vendor management (SVM) professionals. The survey highlighted some...

• Downloads: 219
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For Sourcing & Vendor Management Professionals

Report:The Pros And Cons Of Free Solutions In Desktop Videoconferencing

It Empowers The Workforce, But Puts Pressure On Security And Risk

Clients often ask Forrester why they should pay for desktop video solutions when there are free consumer market solutions that could be available to everyone in the organization. This is a valid...

• Downloads: 303

For Sourcing & Vendor Management Professionals

Report:Critical Sourcing Decisions Depend On Your Application Portfolio Analysis

In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

• Downloads: 241
• Comments: 2
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For Sourcing & Vendor Management Professionals

Client Inquiry:How Do You Define A Sourcing Strategy?

What do I have to do to prepare for defining a sourcing strategy?