Brownlee Thomas, Ph.D.

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Brownlee serves Sourcing & Vendor Management Professionals. She is an expert in enterprise telecom and mobility services sourcing. Brownlee works regularly with Global 2000 and public-sector firms in North America and Europe, defining telecoms, mobility, and network services sourcing strategies; preparing telecoms and mobility services RFPs; assisting clients with service provider evaluations and selection; telecom and mobility service contract negotiations; and vendor management through each stage of the contract life cycle. She is a recognized expert in global telecommunications issues.

With more than 25 years in the international telecoms industry, she is a leading industry expert on global telecoms, mobility, and networking solutions. Her core research coverage area is international telecoms and mobility market trends and dynamics, as well as best practice fixed/landline and mobile voice and data telecoms services sourcing and vendor management.

Previous Work Experience

Brownlee joined Forrester in 2003, though the acquisition of Giga Information Group, where she was the research director responsible for leading Giga's global telecoms practice. Prior to joining Giga in 1998, she worked for seven years at Teleglobe (a global telecoms operator, now Tata Communications) in several capacities, including as the senior policy analyst and as associate director responsible for managing a group of a dozen global telecoms market analysts and researchers. In her role in the office of the chairman and CEO, she provided business strategy input, validation, and guidance to the corporate global strategic planning team. Prior to that, she ran her own consultancy for 10 years, in Geneva, Ottawa, and Montreal, which focused on telecoms policy and regulation. Her clients included the International Telecommunication Union (ITU), the World Bank, the United Nations Development Program (UNDP), the Canadian federal telecoms regulator (CRTC), and several government task forces reporting on telecoms privatization, foreign ownership rules, and competition.

Fluent in English and French, Brownlee has frequently been invited to be a keynote and expert speaker at global telecom vendor events and industry conferences; she also is a regular presenter at Forrester's Forum events in the US and Europe. She is often interviewed and quoted in major technology trade journals and business media, including the International Herald Tribune, USA Today, Los Angeles Times, National Public Radio, and Canadian English- and French-language television news and business reports.


Brownlee has a multidisciplinary Ph.D. and a master's degree in political science from McGill University. Her post-graduate research focused on disaster and civil emergency preparedness telecoms, telecoms and sustainable economic development, and telecoms policy and regulation.

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