Forrester

For CIO Professionals

Report:The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012

In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems,...

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For Security & Risk Professionals

Report:Aim To Empower The Anytime, Anywhere Workforce

Business Impact: The Mobile Security And Operations Playbook

With two-thirds of the North American and European workforce reporting that they work outside of their corporate office at least occasionally every month, it's imperative that business leaders...

• Downloads: 667

For CIO Professionals

Report:Framing The Business And IT Impact Of Mobile And Remote Work

Business Leaders Must Focus On People, Technologies, And Facilities Management

With two-thirds of the North American and European workforce reporting that they work outside a corporate office at least occasionally during a month, it's imperative that business leaders initiate...

• Downloads: 642

For CIO Professionals

Report:Answer Five Questions When Selecting A Cloud Collaboration And Productivity Suite

A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business

Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on this...

• Downloads: 309

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

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For Chief Information Officer Professionals

Blog:Presenting Four Cases That Can Help You Transform Your Organization Into A Social And Collaborative Business

My colleague Ted Schadler and I recently completed a six month investigation into social business and collaborative transformation. As the title of the report -- The Road To Social Business Starts...

For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 450
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For Chief Information Officer Professionals

Blog:If You're Not Helping Lay The Foundation For A Social Business, You Need To Start Now

The movement of information is key to today's global economy. Companies like General Electric send their design concepts to countries like India, allowing developers there to localize products to...

For Chief Information Officer Professionals

Blog:Choosing Between Microsoft Office 365 And Google Apps Hinges On Your Belief In The Vendor's Vision

Over the last couple of years, I've fielded a number of inquiries from Forrester clients who are trying to decide whether their company should move their email and other collaboration workloads...

For Chief Information Officer Professionals

Blog:Yes, Gamification Can Help Your Business Internally

Happy New Year, everyone. As I customarily do, I'm looking back on 2011 with an eye toward emerging trends that bear watching. In the latter half of last year, I started to receive a lot of...

For CIO Professionals

Tool:Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 '12

For CIO Professionals

Report:CIOs Must Champion Engaging Employee Experiences

CIOs' Focus On The Workforce Experience Aligns Technology With Strategies To Engage And Motivate Productive Workers

Innovative products and services plus a laser focus on the customer are the engines of growth in the information economy. To succeed, business leaders must recruit, develop, and sustain an engaged...

• Downloads: 120

For Chief Information Officer Professionals

Blog:Symantec Engages Customers And Prospects Through A Social Media Command Center

My colleague Ted Schadler and I published several case studies in our recent report, "The Road To Social Business Transformation Starts With A Burning Platform." What follows is one of those stories...

For Chief Information Officer Professionals

Blog:SAS Uses Social Collaboration To Keep Employees Connected And Engaged

My colleague Ted Schadler and I published several case studies in our recent report, "The Road To Social Business Transformation Starts With A Burning Platform." What follows is one of those stories...

For Chief Information Officer Professionals

Blog:Lessons From A CIO Forum Conversation On Employee Engagement

Yesterday afternoon, I moderated a panel on the role the IT department can play in the business's employee engagement efforts. Any follower of this blog knows that this is a topic I've talked...

For CIO Professionals

Report:The Social CIO

Future Look: The Social Business And Collaboration Playbook

Free access to and sharing of ideas is the hallmark of the digital age. Today, your customers, partners, and employees can share information to form opinions that can affect your business and, on a...

• Downloads: 566

For Chief Information Officer Professionals

Blog:Online Collaboration Tools Address A New Set Of Business Challenges, But Are They Ready For Your Business?

Today, we published our first Forrester Wave™ on the cloud strategies of online collaboration software vendors, evaluating how eight vendors -- Box, Cisco Systems, Citrix Online, Google, IBM,...

For Chief Information Officer Professionals

Blog:Engaged Employees Expect IT Leaders To Understand Their Needs

My colleague Simon Yates and I have spent a good bit of time recently discussing the role of IT in creating engaging experiences for employees. We've proposed that IT leaders concern themselves...

For CIO Professionals

Report:Helping Information Workers Find The Value In Collaboration Tools

Forrester's Convenience Quotient Weighs The Benefits And Drawbacks Of Tools To Predict What Technologies Employees Will Use

Content and collaboration (C&C) professionals are helping their businesses deploy a number of tools to keep information workers connected and productive. However, Forrester data consistently shows...

• Downloads: 784
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For CIO Professionals

Report:The Road To Social Business Transformation Starts With A Burning Platform

Road Map: The Social Business And Collaboration Playbook

Social business technology can transform the way employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But even...

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For Chief Information Officer Professionals

Blog:The CIO Is The Facilitator Of Engaging Employee Experiences

Employee engagement is a hot topic in many C-suites today. There's a growing body of research that says engaged employees are productive employees, contributing positively to the bottom line....