Forrester

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Top Reasons Organizations Purchase Third-Party IT Services?

We have an urgent need to understand top reasons firms (particularly larger end of market) use third-party services such as those we provide, such as colocation, managed hosting, replication, and...

For Infrastructure & Operations Professionals

Report:Building The Always-On, Always-Available Extended Enterprise

Three Steps To Get You On The Path To Running 24x7x365 Services

The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...

• Downloads: 346

For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 857

For Infrastructure & Operations Professionals

Report:Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency

Vision: The Business Technology Resiliency Playbook

This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

• Downloads: 581
• Comments: 1
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For Infrastructure & Operations Professionals

Client Inquiry:What Are High Availability Trends Within Continuity Programs At Financial Services Companies?

We are looking for trend and technology information regarding how financial wealth management and trading firms are using and adopting high availability technology within their continuity programs to...

For Infrastructure & Operations Professionals

Blog:The Great Infrastructure And Operations Divide

What percent of your IT budget do you spend on "keeping the lights on"? If you're anything like a typical company that I work with, the answer is more than half. That doesn't leave much money...

For Infrastructure & Operations Professionals

Blog:If The End Of The World Is Coming, Are You Prepared?

The world may or may not be ending on December 21, 2012. I'm not an expert on the ancient Maya (although I've climbed many Mayan pyramids and have long been fascinated by their history, see...

For Infrastructure & Operations Professionals

Report:Develop Your Road Map For Business Technology Resiliency Tools

Road Map: The Business Technology Resiliency Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's...

• Downloads: 892
• Comments: 2
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For Infrastructure & Operations Professionals

Report:Build The Always-On, Always-Available Extended Enterprise

Executive Overview: The Business Technology Resiliency Playbook

In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

• Downloads: 404
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For Infrastructure & Operations Professionals

Client Inquiry:What Are The Top Causes Behind Disaster Recovery Declarations?

What are the top causes of companies issuing disaster recovery declarations and failing over to their alternate sites? Do those causes vary by industry or region?

For Infrastructure & Operations Professionals

Report:An Infrastructure And Operations Pro's Guide To Cloud-Based Disaster Recovery Services

You Must Include These Services In Your Five-Year Road Map

Historically, disaster recovery (DR) preparedness required substantial time and financial investment. For many, DR was out of reach, and for others, it was a burdensome task that often felt like an...

• Downloads: 899
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For Infrastructure & Operations Professionals

Blog:Why Recovery Time Objectives (RTOs) Can Be Misleading

“Are you on the business side or the IT side?” was a question I received maybe a half dozen times last month while I was attending the Disaster Recovery Journal Fall World in San...

For Infrastructure & Operations Professionals

Blog:Dell Gets Serious About Backup & Recovery For SMBs

I woke up this morning to interesting news: Dell announcing that they acquired backup software company AppAssure, marking the first acquisition made by John Swainson, the new president of Dell...

For Infrastructure & Operations Professionals

Blog:How Resilient Is Your Cloud Service Provider?

Recent outages from Amazon and Google have got me thinking about resiliency in the cloud. When you use a cloud service, whether you are consuming an application (backup, CRM, email, etc), or just...

For Infrastructure & Operations Professionals

Report:Updated 2011: Building The IT Infrastructure And Operations Balanced Scorecard

Metrics are the Achilles' heel of many infrastructure and operations (I&O) departments. Many firms don't know which metrics to use, or how to collect the data they need for the metrics, while others...

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For Infrastructure & Operations Professionals

Report:The ROI Of Building Versus Leasing A Data Center

This is a workbook to help you analyze the TEI of building versus leasing a data center.

• Downloads: 52

For Infrastructure & Operations Professionals

Report:Forrester's Business Impact Analysis Template

Although a business impact analysis (BIA) is a key part of putting together a disaster recovery plan, many companies neglect to conduct one. Forrester believes it's worthwhile to take a step back and...

• Downloads: 49

For Infrastructure & Operations Professionals

Report:Benchmark The Performance Of Your Business Continuity Program

Benchmark: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

• Downloads: 354
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For Infrastructure & Operations Professionals

Client Inquiry:In What Direction Is The Industry Going For Data Center Tiers?

In what direction is the industry going for data center tiers? Which is more prevalent: higher or lower tiers?

For Infrastructure & Operations Professionals

Blog:Resiliency Is No Longer Optional

In today’s world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate...

For Infrastructure & Operations Professionals

Report:Join Forces Across IT And The Business For A Successful BT Resiliency Program

Organization: The Business Technology Resiliency Playbook

Who? What? Where? When? How? It's the question of "who?" that often stymies infrastructure and operations (I&O) professionals when it comes to business technology (BT) resiliency programs. Who is...

• Downloads: 141
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For Infrastructure & Operations Professionals

Blog:A Week After Hurricane Sandy: How Did Our Business Technology Resiliency Plans Fare?

A little more than a week after Hurricane Sandy barreled through the Eastern seaboard, I wanted to take a moment and share some of my thoughts on business technology resiliency* and how we fared...

For Infrastructure & Operations Professionals

Blog:It’s Time To Add Hacking Into Your Disaster Recovery Plans As A Potential Risk For Downtime

Right now, the internet probably seems like the Wild West.  Hackers are roaming around, seemingly attacking websites on a whim.  Most recently, groups like Anonymous, the Jester, and Lulz...

For Infrastructure & Operations Professionals

Blog:Disaster Recovery, Meet The Cloud

Disaster recovery-as-a-service (DRaaS), in my opinion, is one of the most exciting areas I look at. To me, using the cloud for disaster recovery (DR) purposes makes perfect sense: the cloud is an...

For Infrastructure & Operations Professionals

Report:The Past, Present, And Future Of Replication

Upgrade Continuity And Recovery With Replication

Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...

• Downloads: 953