Forrester

For Enterprise Architecture Professionals

Blog:Groupthink And The Problems Of Silos

I think we would all agree that BPM and business architecture set out to overcome the issues associated with silos. And I think we would also agree that the problems associated with silos derive from...

For Enterprise Architecture Professionals

Blog:Getting The Mix Right

Many business people still struggle to see the role of business processes in building better performance (i.e., business results). So I thought I would share this little hook that I developed within...

For Enterprise Architecture Professionals

Report:Forrester's Business Capability Portfolio Assessment: Process Guide

Even experienced executives have difficulty in deciding on the right mix of strategic investments. Business architecture leaders can assist executives in making the right decisions through the use of...

• Downloads: 5

For Enterprise Architecture Professionals

Report:Develop A Stakeholder-Focused Business Architecture Strategy

Strategic Plan: The Business Architecture Playbook

This report is designed to help business architecture (BA) leaders construct a strategy meeting the needs of the organization's key stakeholders. Many organizations are reinventing or redesigning...

• Downloads: 464
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For Enterprise Architecture Professionals

Blog:Band-Aids Or Wellness Program - Which One Will Help You Survive?

While you no doubt answered wellness, the reality is that when you look at the typical change programs in a major corporation today, Band-Aids are far more common. But that's hardly surprising...

For Customer Experience Professionals

Report:Adapt Business Process Improvement For Customer Experience

Continuous Improvement: The Customer Experience Ecosystem Playbook

Firms that seek to differentiate based on customer experience must transform the way their companies operate. Customer experience professionals have the tools required to guide this transformation,...

• Downloads: 402
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For Enterprise Architecture Professionals

Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

Policy And Procedures: The Business Process Management Playbook

This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's solution for BPM excellence. It is designed to...

• Downloads: 356

For Enterprise Architecture Professionals

Report:Identify Essential Methods For Your Business Architecture Program

Processes: The Business Architecture Playbook

Business architecture (BA) is the practice through which an organization adds analytical rigor to the planning and decision-making surrounding change. Whether changes are driven by competitive...

• Downloads: 556
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For Enterprise Architecture Professionals

Blog:A BPM Prediction For 2012: Connecting The Dots

Reading the recent Harvard Business Review article from Tom Davenport et al., it occurred to me that next best offer (NBO) is actually a subset of what my colleague Jim Kobielus calls “next...

For Enterprise Architecture Professionals

Blog:Have Your Cake And Eat It Too!

  How can your firm deliver great, loyalty-inspiring customer experience – and achieve its efficiency objectives? Firms that want to boost Return on Equity (ROE) or Return on Capital...

For Enterprise Architecture Professionals

Report:Forrester's Business Capability Portfolio Assessment: Tool

Even experienced executives have difficulty in deciding on the right mix of strategic investments. Business architecture leaders can assist executives in making the right decisions through the use of...

• Downloads: 5

For Enterprise Architecture Professionals

Report:Assessing Organizational Readiness For A Business Architecture Program

Assessment: The Business Architecture Playbook

Business architecture (BA) provides a coordinating framework for organizational analysis and change, helping to integrate different groups of stakeholders who often pursue subtly divergent...

• Downloads: 411
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For Enterprise Architecture Professionals

Blog:Amazon's New Simple Workflow Service

Yesterday, Amazon launched an adjunct to its successful Amazon Web Service (AWS) elastic cloud offering. While we don’t normally comment on every product release, this one is significant...

For Enterprise Architecture Professionals

Client Inquiry:Growing A Successful BA Program

BA has been a difficult thing to define. Who is doing BA well? How do they define it? What are the success measures? How does it create value? How is it structured? Specifically, is it distinct from,...

For Enterprise Architecture Professionals

Report:Focus On The Transformational Impact Of Business Architecture

Business Impact: The Business Architecture Playbook

This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives working on business architecture. This report is designed to help you align the strategic...

• Downloads: 511
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: BPM Suites, Q1 2013

How The Top 10 Vendors Stack Up For Next-Generation BPM Suites

In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

• Downloads: 606
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For Enterprise Architecture Professionals

Blog:The Evolving Role Of Business Architecture

Business architecture has become a bit of a watchword for organizations thinking about their future. It’s about all sorts of things – the “what” we do and “why” we...

For Enterprise Architecture Professionals

Blog:Which Mountain Are You Trying To Climb?

When I look at the sorts of advisory work we engage in, I am often struck by the fact that our client organizations are at very different start points on their business architecture journeys. The...

For Enterprise Architecture Professionals

Report:Develop The Implementation Road Map For BPM Excellence

Road Map: The Business Process Management Playbook

Developing an effective road map for business process management (BPM) is imperative if your initiative is to avoid a premature death. Managing processes effectively implies using processes to manage...

• Downloads: 353