Why Read This
This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to help you define and build the business case for unified communications (UC). The key to success of a UC deployment is delivering benefits to users and business units — not just saving money on infrastructure. Nurturing "collaboration champions" who can validate business-process-based UC benefits will provide the internal testimonials to encourage further adoption. This report will guide IT professionals through the key needs, drivers, and likely benefits of a UC deployment. This report will also predict and quantify ways that a communications and collaboration infrastructure rollout can reduce overall IT cost, drive productivity, and even improve collaboration across the firm.