For Infrastructure & Operations Professionals

Build Your Workforce Computing Strategic Plan

    Why Read This Report

    This report was originally published on September 27, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy, most recently in June 2014. We have included the most recent data available and an expanded focus on the technology tools. Forrester's survey data shows that executives and business decision-makers are investing in software-as-a-service (SaaS) systems to improve engagement with customers to address rising customer expectations and improve customer satisfaction. Few areas of technology are as fundamental to customer interaction and the execution performance of the business as the devices and software in the hands of its employees. Yet instead of seeing workforce computing technology as a greenfield opportunity for competitive advantage, chances are your firm and your executive colleagues view it more as a cost and risk center. Changing this perception starts with describing precisely how your workforce computing investments and strategy are linked to the competitive strategy and goals of the business. This document helps you develop a workforce computing strategic plan by showing infrastructure and operations professionals what to include, how to put it together, and how to keep it relevant and alive.
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    TABLE OF CONTENTS

    • Why You Need A Workforce Computing Strategic Plan
    • Developing The Plan
    • Keeping The Plan Alive
    • RECOMMENDATIONS

      Demonstrate How The Strategic Plan Supports Business Goals
    • Supplemental Materials
    • Related Research Documents