Why Read This
This report was originally published on September 27, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy, most recently in June 2014. We have included the most recent data available and an expanded focus on the technology tools. Forrester's survey data shows that executives and business decision-makers are investing in software-as-a-service (SaaS) systems to improve engagement with customers to address rising customer expectations and improve customer satisfaction. Few areas of technology are as fundamental to customer interaction and the execution performance of the business as the devices and software in the hands of its employees. Yet instead of seeing workforce computing technology as a greenfield opportunity for competitive advantage, chances are your firm and your executive colleagues view it more as a cost and risk center. Changing this perception starts with describing precisely how your workforce computing investments and strategy are linked to the competitive strategy and goals of the business. This document helps you develop a workforce computing strategic plan by showing infrastructure and operations professionals what to include, how to put it together, and how to keep it relevant and alive.
Tags: Capability Road Map, Client Computing Hardware, Client Systems, Enterprise Architecture Practices, Enterprise Architecture Strategy & Process, Enterprise Collaboration, Enterprise Mobile Devices, Enterprise Mobility, Information Management, IT Infrastructure & Operations, Management & Organization, Office Productivity, Remote Work & Telecommuting, Strategy & Strategic Planning, Strategy Planning & Governance