Why Read This
"You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what
to measure is the first challenge. Many firms don't know which metrics to use, or how to collect the information they need for the metrics, while others collect too many metrics then struggle to identify significant data points. Using Norton and Kaplan's Balanced Scorecard (BSC) method of measuring performance, we will take a close look at metrics in eight key areas of I&O that you should be measuring.
Tags: Balanced Scorecard, Business & IT Alignment, Business Value of IT, Cost Control, IT Budgeting & Forecasting, IT Infrastructure & Operations, IT Management, IT Process Automation, IT Service Management (ITSM), Metrics, Service-Level Management (SLM), Strategy, Planning, & Governance of IT, Systems Management, Tech Sector Economics