Forrester

For CIO Professionals

Tool:Data Revisions Raise Computer And Software Investment In 2009

For Customer Experience Professionals

Tool:Consumers Mostly Initiate Chat Interactions

For CIO Professionals

Report:US Tech Market Outlook For 2012

Slower Than Expected 2011 Spending Portends 6.6% Growth In 2012

The US tech market posted weaker growth in 2011 than we expected; the outlook for 2012 is for more of the same, with business and government purchases of IT goods and services growing by 6.8% to 6.6%...

• Downloads: 1150

For CIO Professionals

Tool:Enterprise/SMB Buying Of Communications Equipment Outpaces Telco Purchases

For Enterprise Architecture Professionals

Report:Link Capabilities, Processes, And Value Streams For More Business Impact

Value streams and capability maps are both business architecture tools that can create a platform for strategic discussion and executive decision-making. Architects, business analysts, and process...

• Downloads: 866
• Rating:

For CIO Professionals

Tool:US Economic Growth Slowly Continues As Tech Investment Expands Faster

For Customer Experience Professionals

Tool:Consumers Who Didn't Find The Info They Needed Were More Dissatisfied

For CIO Professionals

Report:Kenya IT Opportunity 2010 Data Tables

These are the data tables for the report "Kenya IT Opportunity 2010." This report highlights the dynamics of the IT market in the African country of Kenya, discusses the economic conditions...

• Downloads: 15
• Rating:

For CIO Professionals

Tool:Many Buyers Want Security From Their Cloud Provider

For Infrastructure & Operations Professionals

Tool:TechRadar™: Survival Phase Technologies

For Application Development & Delivery Professionals

Tool:Most Organizations That Have A CIS Use It For B2B Integration

For Application Development & Delivery Professionals

Report:Use HR Analytics To Optimize Talent Processes

HR Analytics Help Improve Workforce Recruiting, Performance, And Learning

Human resources (HR) analytics have taken on new importance as organizations strive to hire, develop, and retain the best employees to remain competitive in fields where efficiency and human...

• Downloads: 891

For Infrastructure & Operations Professionals

Report:Think Strategically When Implementing Telecom Expense Management Solutions

Growing pressure to quickly control mobile communication environments and capture immediate cost management means that telecom expense management (TEM) strategies often sacrifice long-term...

• Downloads: 393

For CIO Professionals

Tool:Operating Systems, Middleware, And Apps Share In Software's Growth In 2010

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Platform-As-A-Service For Vendor Strategy Professionals, Q2 2011

Identifying The Best Partner Choices For ISVs And Service Providers

Platform-as-a-service (PaaS) offerings represent a critical space within the broader cloud ecosystem, as they provide the linkage between application platforms and underlying cloud infrastructures....

• Downloads: 1626

For CIO Professionals

Report:Uganda IT Opportunity 2010

This document highlights the dynamics of the IT market in the African country of Uganda, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...

• Downloads: 17
• Rating:

For Enterprise Architecture Professionals

Tool:Forrester Wave™: Enterprise Content Management, Q4 '11 Overall

For Security & Risk Professionals

Report:Data Leak Prevention: Scenarios For Testing Vendor Products

Enterprises of all sizes are interested in evaluating products for detecting and preventing the transmission and storage of PII, PHI and sensitive corporate secrets. By the end of 2010, Forrester...

• Downloads: 31

For Customer Experience Professionals

Report:How To Design An Effective Voice Of The Customer (VoC) Insights Program

Best Practices In VoC And CSAT Research For Market Insights Professionals

Market insights professionals often carry out customer satisfaction (CSAT) surveys — a key component in voice of the customer (VoC) research — but then struggle to turn results into...

• Downloads: 1028

For eBusiness & Channel Strategy Professionals

Report:Selecting Online Customer Service Channels To Satisfy Customers And Reduce Costs

From a customer service perspective, right-channeling means providing your customers with satisfying service through the lowest-cost channel. For most eBusinesses, improving right-channeling requires...

• Downloads: 1016

For Application Development & Delivery Professionals

Report:Master Data Management: Customer Maturity Takes A Great Leap Forward

Inquiry Spotlight On Master Data Management, Q1 2010 to Q2 2011

Master data management (MDM), the business capability charged with finally delivering that elusive single trusted view of critical enterprise data, is far from being a mature, commoditized competency...

• Downloads: 937
• Rating:

For Enterprise Architecture Professionals

Tool:Lean And Six Sigma Tools Address Distinct Business Process Maturity Levels

For CIO Professionals

Tool:Forrester Wave™: Mobile Collaboration, Q3 '11

For Application Development & Delivery Professionals

Report:The State Of ERP In 2011: Customers Have More Options In Spite Of Market Consolidation

Now is the perfect time for business process professionals to revisit their current enterprise resource planning (ERP) application commitments and future ERP plans. As the global economy gradually...

• Downloads: 1630
• Rating:

For CIO Professionals

Tool:Forecast: Western and Central IT Purchases, 2010 To 2011