Forrester

For Vendor Strategy Professionals

Blog:The Strategic Role Of IT Management Software

Among critical industrial processes, IT is probably the only one where control and management come as an afterthought. Blame it on product vendors or on immature clients, but it seems that IT...

For Infrastructure & Operations Professionals

Client Inquiry:System Operations Post-Implementation Review

What, if anything, should be reviewed, analyzed, and evaluated as part of the post-implementation review (PIR) for system operations? What operational items should be reviewed and analyzed as part of...

For Infrastructure & Operations Professionals

Report:Deliver Technology Services Faster, Cheaper, And Better

Executive Overview: The Service Management And Automation Playbook

Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

• Downloads: 691
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For Infrastructure & Operations Professionals

Report:IT Infrastructure And Operations: The Next Five Years

The Cloud On IT's Horizon

Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

• Downloads: 3239

For Infrastructure & Operations Professionals

Report:The New Capacity Planning Process Requires Three New Steps

Reboot Your Capacity Planning Process With Cost-Value Analysis, Governance, And Global Planning

Virtualization and cloud computing bring a new dimension to IT operations: a choice in how services will be delivered to the business. Capacity planning must change to reflect this evolution: It now...

• Downloads: 783

For Infrastructure & Operations Professionals

Report:Competitive Analysis: Application Performance Management And Business Transaction Monitoring

A SWOT Analysis Of APM And BTM Software Vendors

IT and business services have grown exponentially in size, diversity, and complexity over the past few years. The complexity of many transactional business services has reached a point where the...

• Downloads: 1883

For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Service Management And Automation Strategies

Strategic Plan: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their service management and automation (SMA) strategic plan. This is important as the...

• Downloads: 814
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For Infrastructure & Operations Professionals

Report:Template For Developing The IT Service Management And Automation Strategic Plan

A companion piece to "Develop An IT Service Management And Automation Strategic Plan," this template walks you through how to create a successful ITSM strategic plan.

• Downloads: 118
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For Infrastructure & Operations Professionals

Report:Business Service Management: Beyond 2012

Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• Downloads: 379

For Infrastructure & Operations Professionals

Report:Turn Big Data Inward With IT Analytics

The Future Of Service Monitoring And Management

Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

• Downloads: 746
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For Infrastructure & Operations Professionals

Tool:The Symptoms

For Infrastructure & Operations Professionals

Report:Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of...

• Downloads: 964

For Infrastructure & Operations Professionals

Blog:Consider The Cloud As A Solution, Not A Problem

It’s rumored that the Ford Model T’s track dimension (the distance between the wheels of the same axle) could be traced from the Conestoga wagon to the Roman chariot by the ruts they...

For Infrastructure & Operations Professionals

Client Inquiry:Evolven Versus A CMDB

What capabilities does Evolven add over a CMDB?

For Infrastructure & Operations Professionals

Report:Case Study: Managing Virtual Server Capacity

For one of the travel industry leaders and one of the largest data center operators in Europe, virtualization appeared to be the ideal solution for lowering infrastructure management costs and...

• Downloads: 183

For Infrastructure & Operations Professionals

Report:Case Study: City Index Becomes Agile With Release Automation

Automate Release Management To Keep Up With Rapid Development

This Forrester case study offers infrastructure and operations (I&O) leaders and teams an example of how to improve the effectiveness of their service management and automation (SMA) initiatives...

• Downloads: 200
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For Infrastructure & Operations Professionals

Blog:BMC Software Goes Private

  Yesterday, BMC Software announced that has signed a definitive agreement to be acquired by a private investor group led by Bain Capital and Golden Gate Capital together with GIC Special...

For Vendor Strategy Professionals

Blog:Of Social Computing And Filtering Through The Information Deluge

While it may have taken humans thousands of years to progress from oral to written to audio and then to video communications, in the past five years, the Internet has accelerated at a breakneck pace...

For Infrastructure & Operations Professionals

Report:Realize Practical Application Performance Management

Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

• Downloads: 224
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For Infrastructure & Operations Professionals

Blog:Service Oriented Organizations

A few days ago I read an interesting article about how organizations need to adapt to virtualization to take full advantage of it. If we consider that this is, in fact, the first step toward the...

For Infrastructure & Operations Professionals

Blog:Evaluating Complexity

We’re starting to get inquiries about complexity. Key questions are how to evaluate complexity in an IT organization and consequently how to evaluate its impact on availability and performance...

For Infrastructure & Operations Professionals

Report:Case Study: Gaining Visibility Into The Experiences And Issues Of Securitas France Users

Security services is a growth industry fueled by global development and the need, in many countries, for custom services such as specialized guarding and surveillance. This demand for security...

• Downloads: 64

For Infrastructure & Operations Professionals

Report:I&O Execs: It's Time To Rediscover BSM

Look To BSM Point Tools To Improve I&O's Change Management And Incident Management Processes

The original business service management (BSM) concept is founded on the capability to map business services to infrastructure components. This gives end users visibility into IT as well as bridges...

• Downloads: 366

For Infrastructure & Operations Professionals

Report:Prepare For 2020: Transform Your IT Infrastructure And Operations Practice

Vision: The I&O Practice Playbook

By 2020, the proliferation of as-a-service technology, tech-savvy workers, and increased business complexity will widen the gap between business demand and traditional IT supply. In this new era,...

• Downloads: 827
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Workload And Process Automation Must Converge

The Next Stage In I&O Industrialization Requires Building An Integrated Automation Management Layer

Until now, workload automation and run book automation — followed by solutions aimed at automating specific I&O processes — appeared as separate avenues. Today, workload automation uses...

• Downloads: 527
• Comments: 1
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