Business Process Outsourcing

Business process outsourcing (BPO) refers to an organization relying on a service provider to manage all aspects of a business activity: the business people associated with the process, the underlying technologies, and the IT support staff.

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  • For Customer Experience Professionals

    Report:Best And Worst Of Website Experience, 2011

    Benchmarks: The Digital Customer Experience Improvement Playbook

    This report is an update to "Best And Worst Of Website User Experience, 2011" originally published on November 18, 2011. This report outlines how customer experience professionals can benchmark...

    • Downloads: 1730
  • For Customer Experience Professionals

    Report:Digital Design Projects And Spending, 2012

    Customer Experience Professionals Share Plans For Design Tools, Budgets, And Staffing

    During the past few years, Forrester has seen tremendous momentum for digital design projects as digital touchpoints proliferate. And the trend held true this year, too: A recent survey of...

    • Downloads: 465
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