Forrester

For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

• Downloads: 43

Report:Trends 2011: Customer Relationship Management

Twelve Trends Drive Planning For Customer-Centric Process Transformation

The fundamental business needs that drive the requirement for effective and efficient customer management practices remain unchanged for 2011: acquiring new customers; building tighter bonds of...

• Downloads: 2680

For Sourcing & Vendor Management Professionals

Report:The Benefits Of Centralized SaaS Strategy

How Companies Are Preparing For The Unstoppable As-A-Service Offerings

Developing a centralized software-as-a-service (SaaS) strategy has become a bigger priority for sourcing and vendor management professionals over the past year. Firms are not only expanding their...

• Downloads: 536
• Rating:

For Enterprise Architecture Professionals

Report:A Simple Scorecard For Evaluating Technology

This scorecard will help you compare prospective technologies as they apply to your organization. The risk-adjusted scores that this tool outputs should be used to evaluate both the potential and the...

• Downloads: 16

For Infrastructure & Operations Professionals

Report:Case Study: Orrick's Service Desk Knowledge Management Journey

During a self-evaluation, the Orrick service desk team realized a shortcoming around knowledge management. The issues ranged from out-of-date information and lack of common terminology to...

• Downloads: 317

For Infrastructure & Operations Professionals

Report:Market Overview: Enterprise-Class Backup And Recovery Software

Backup is not the sexiest process in infrastructure and operations; it's akin to getting your teeth cleaned: necessary, but often painful. Many enterprises struggle with exponential data growth,...

• Downloads: 874
• Comments: 1
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For Application Development & Delivery Professionals

Report:Forrester's Software Asset Management RFP/RFI

Forrester developed the request for proposal/request for information (RFP/RFI) tool based on past experience and research into the widest range of possible environmental requirements. The tool...

• Downloads: 55
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For Application Development & Delivery Professionals

Report:Readiness Assessment For Application Strategy Transformation

This tool is a self-test to determine how ready a company is to transform its application strategy by moving away from providing cost-effective systems of record and toward driving compelling user...

• Downloads: 24

For Application Development & Delivery Professionals

Report:The Rich Media Management Mystery

What Does Digital Asset Management Mean?

In a world with increasing amounts of rich media assets and an increasing number of distribution channels, content and collaboration (C&C) pros are taking a closer look at rich media management...

• Downloads: 670

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global Workplace Services, Q1 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 221
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For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

• Downloads: 641
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For Application Development & Delivery Professionals

Report:The Essential Product Manager/Marketer Role In SaaS Innovation

Software-as-a-service (SaaS) has forced technology companies to re-examine and re-imagine innovation. Tech companies were used to treating everything beyond invention as someone else's problem; SaaS...

• Downloads: 568

For Infrastructure & Operations Professionals

Report:Develop Your Road Map For Business Technology Resiliency Tools

Road Map: The Business Technology Resiliency Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of business technology (BT) resiliency tools using Forrester's...

• Downloads: 894
• Comments: 2
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For Application Development & Delivery Professionals

Report:Telecommunications Companies In The Cloud (Part 1): A Golden Opportunity

Telecommunications companies (telcos) of all sizes, and in many geographies, are now embracing cloud computing as a new market opportunity. However, not all telcos are as equally committed, or...

• Downloads: 51

For eBusiness & Channel Strategy Professionals

Report:Collaborative Advice

Using Digital Touchpoints To Enhance Advisor-Client Relationships

In the past, financial advisors and agents typically didn't involve clients in the advice generation process. They worked their magic behind the scenes and then presented clients with the final...

• Downloads: 342

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: SAP Services Providers, Q2 2011

Market Consolidation Continues; New Delivery And Pricing Models Prevail

The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

• Downloads: 1941

For Application Development & Delivery Professionals

Report:Packaged Apps In The Cloud: Cost Of Ownership Models Evolve Toward The Transparency Of SaaS

Business process professionals responsible for packaged applications often have difficulty in getting their arms around the total costs of ownership of their business solutions. SaaS simplifies the...

• Downloads: 1304

For Application Development & Delivery Professionals

Report:Your Enterprise Data Archiving Strategy

Data Archiving Is A Flexible Technology That Delivers Many Use Cases

With growing data volume, increasing data security breaches, and complex application-performance issues, most enterprises today face significant data management challenges. Keeping inactive data...

• Downloads: 1200
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For Application Development & Delivery Professionals

Report:Update 2012: Proactive Outbound Notification Saves Money

And Provides Personalized Services To Boost Customer Satisfaction

In 2009, Forrester identified opportunities for contact center infrastructure and operations professionals (I&O) to use proactive customer communications to reduce costs for incoming calls by sending...

• Downloads: 275

For Infrastructure & Operations Professionals

Report:Oracle Versus HP: Customers Lose; Oracle And x86 Linux Vendors Win

Oracle's Actions Punish Customers And Drive Migration To Linux

Vendor acquisitions and strategy shifts continue to disrupt the world of enterprise IT. Few, however, have been as disruptive and one-sided in their impact as the recent decision by Oracle to...

• Downloads: 304
• Comments: 1
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For Sales Enablement Professionals

Report:The Importance Of True International Marketing Content

Tech vendors are likely underperforming in international markets because their central marketing teams do not successfully integrate inputs from their field marketing colleagues about local market...

• Downloads: 44

For CIO Professionals

Report:Africa's ICT Forecast Looks Increasingly Cloudy

Understanding The Cloud Computing Opportunities In Africa

After years of stagnant enterprise spending on information and communications technology (ICT), Africa is gearing up for a new period of growth. As political stability across the continent gradually...

• Downloads: 344
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For CIO Professionals

Report:The Canadian Tech Market 2011 To 2012

Canada Is Like The US In Growth, But Different In Mix Of Purchases

Canada is like the US, only different. This bit of doggerel applies as much to the Canadian information and communications technology (ICT) market as it does to Canada's economy or culture. Because...

• Downloads: 428

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Enterprise Service Bus, Q2 2011

Software AG, Tibco Software, Oracle, And Progress Software Lead The Way

In Forrester's 109-criteria evaluation of both commercial and open source enterprise service bus (ESB) vendors, we found that Software AG, Tibco Software (Tibco), Oracle, and Progress Software are...

• Downloads: 2126

For Application Development & Delivery Professionals

Report:For Service-Driven Resource Organizations, PSA Is Still Here And Still Relevant

Organizations that can look beyond the implied meaning of "professional services automation" (PSA) tools will find that they are not just for consulting firms. While originally designed to help...

• Downloads: 258