Forrester

Why Read This Report

CIOs are changing IT a lot, and Forrester conducted research to better understand how. We surveyed 92 IT executives and performed a few complementary interviews to understand the nature of IT changes in organization and processes. Our interviewees told us that most CIOs drive transformations aimed at increasing IT's business orientation and cutting costs through adoption of standard management processes, shared services, and coordinated IT governance spanning business organizations. And with these changes in IT, CIOs are becoming better business partners through a stronger services orientation — characteristics that will improve their move to business technology (BT). To accelerate IT's transformation, Forrester recommends the adoption of a Lean Thinking approach, using a services portfolio to develop better concepts of the business, focus on life-cycle costs, eliminate waste, and build a culture of continuous improvement.