Forrester Research : Analyst

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Carlton A. Doty

Vice President, Practice Leader serving Customer Insights PROFESSIONALS

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Blog: Customer Insights Blog

Carlton serves Customer Insights (CI) Professionals. He was a founding member of the CI practice in 2009, and currently leads the global team of Forrester analysts that help clients capture, manage, and analyze customer data as well as apply the resulting insights to marketing and business strategy. Carlton began his Forrester career in 2006 as an analyst specializing in digital channels, emerging products, and enterprise technology in healthcare. He also led Forrester's consumer product strategy practice, where he managed a team of analysts that focused on innovation and digital disruption.

In addition to leading his team at Forrester, Carlton posts his thoughts and opinions on Twitter and on his blog.

Previous Work Experience

Prior to joining Forrester, Carlton spent nine years as an IT and eBusiness leader in the health insurance industry. He also has experience with two start-ups and a leading marketing services provider.

Education

Carlton holds a B.S. in civil engineering management from the University of Vermont.

Reports (4)
Charts & Figures (4)

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Tech Sector Economics
Masami Kashiwagi

For Security & Risk Professionals
Report:Japanese Firms Refocus On Business Continuity/Disaster Recovery Post Earthquake
The Emergence Of Pay-Per-Use Models Increases Business Continuity/Disaster Recovery Adoption Rate
Masami KashiwagiNovember 4, 2011
The devastation of Japan's largest earthquake and tsunami has forced Japanese firms to focus on and invest in business continuity and disaster recovery (BC/DR). Prior to the earthquake, many...
- Downloads: 158
For Security & Risk Professionals
Report:Japan Cloud Computing 2010: End User Adoption Trends
Masami KashiwagiSeptember 1, 2010
This document provides an overview of cloud computing end user adoption trends in Japan for vendor strategists. The report is based on findings from a cloud computing survey targeting Japanese...
- Downloads: 33
For Security & Risk Professionals
Report:The Business Process Outsourcing Market In Japan
Industry Changes Will Drive Opportunities For Vendors
Masami KashiwagiSeptember 4, 2012
The business process outsourcing (BPO) adoption rate among Japanese organizations has always lagged that of North America and Western Europe, despite the relative maturity of the Japanese market. But...
- Downloads: 115
Charts & Figures:More Japanese Companies Use Internal Than External Resources To Manage Operations
Industry Changes Will Drive Opportunities For Vendors
Masami KashiwagiSeptember 4, 2012
For Security & Risk Professionals
Report:The Data Center Services Market In Japan, 2013 To 2016
Providers Must Address Energy Efficiency And Governance To Thrive
Masami KashiwagiDecember 4, 2012
Over the past 18 months, all of the significant data center players in the Japanese market -- telcos, vendors, service providers, and systems integrators (SIs) -- have been aggressively investing in...
- Downloads: 125

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Carlton A. Doty

Vice President, Practice Leader serving Customer Insights PROFESSIONALS

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For Security & Risk Professionals

Report:Japanese Firms Refocus On Business Continuity/Disaster Recovery Post Earthquake

For Security & Risk Professionals

Report:Japan Cloud Computing 2010: End User Adoption Trends

For Security & Risk Professionals

Report:The Business Process Outsourcing Market In Japan

Charts & Figures:More Japanese Companies Use Internal Than External Resources To Manage Operations

For Security & Risk Professionals

Report:The Data Center Services Market In Japan, 2013 To 2016

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