Forrester

For Sourcing & Vendor Management Professionals

Report:Automate Your Performance Management Activities

Performance Management: The Services Sourcing Playbook

Performance management is one of the most essential aspects of services governance, yet also one of the most challenging. It consists essentially of tracking vendor performance against established...

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For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

• Downloads: 445
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For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: EMEA Applications Outsourcing, Q4 '10

For Sourcing & Vendor Management Professionals

Report:Align IT Services Metrics With Relationship Goals

Benchmarks: The Services Sourcing Playbook

There are almost as many ways to measure service providers as there are service providers themselves. But more is not necessarily better when measuring service partners — as the more that you...

• Downloads: 544

For Sourcing & Vendor Management Professionals

Report:Cloud Sourcing Models Dictate Sourcing Strategy

The Diversity Of Solutions Poses New Challenges For SVM Professionals

Anxious to take advantage of the rapid growth rates associated with cloud services, technology services vendors have developed a host of new solutions. These include pure infrastructure-as-a-service...

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For Sourcing & Vendor Management Professionals

Report:Cloud Computing's Impact On Outsourcing Contracts

Although still in its earliest phases, the transition to cloud computing is having a measurable impact on IT services spending as outsourcing customers transition from IT spending on traditional IT...

• Downloads: 752

For Sourcing & Vendor Management Professionals

Tool:Managed Outcomes Are Primarily About Applications And Project Work

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Applications Outsourcing, Q4 2010

In Forrester's 50-criteria evaluation of 15 leading providers of applications outsourcing (AO) solution vendors, Forrester found that in this maturing market, Accenture and IBM lead the pack, with a...

• Downloads: 1361

For Sourcing & Vendor Management Professionals

Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?

We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...

For Sourcing & Vendor Management Professionals

Tool:Benefits Include Higher Supplier Accountability, But Not Necessarily Lower Costs

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

• Downloads: 3203
• Comments: 4
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For Sourcing & Vendor Management Professionals

Tool:Measuring And Defining The Outcomes Are The Principal Challenges

For Sourcing & Vendor Management Professionals

Report:Should ITO Customers Also Outsource Service Integration?

Many sourcing and vendor management (SVM) executives with existing, single-source outsourcing contracts want to recast their agreements with a multisourcing flavor. But clients continue to struggle...

• Downloads: 440

For Sourcing & Vendor Management Professionals

Tool:Sample Cloud Strategy Scoring Framework

For Sourcing & Vendor Management Professionals

Tool:Clients Receive Benefits From Multisourcing

For Sourcing & Vendor Management Professionals

Report:Addressing Key Obstacles In Setting Cloud Deals

Avoid Frustration By Changing Your Expectations For Cloud Providers

Forrester clients are often anxious to access the rapid provisioning and flexibility promised by providers of cloud technologies, but they too often languish in lengthy legal- and...

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For Sourcing & Vendor Management Professionals

Client Inquiry:Using Operating-Level Agreements

How do customers establish service-level expectations internally and what are the challenges when external providers are brought into the mix?

For Sourcing & Vendor Management Professionals

Report:Cloud Contracts Checklist

Clients are moving to cloud for more and more mission-critical areas of their business: CRM, HR, collaboration, even IT applications and ERP. But for many organizations, cloud sourcing and cloud...

• Downloads: 135
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For Sourcing & Vendor Management Professionals

Report:Cloud Computing Offers Both Near-Term And Long-Term Benefits For SAP Customers

Emerging Options Spawn Interest — But The Landscape Is Still Forming

SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...

• Downloads: 971

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Applications Outsourcing, Q3 2010

IBM And Accenture Lead A Highly Competitive Field In A Mature Industry

In Forrester's 38-criteria evaluation of 12 leading providers of applications outsourcing (AO) solutions vendors, Forrester found that in this mature market IBM and Accenture lead the pack due to...

• Downloads: 1787
• Comments: 1
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For Sourcing & Vendor Management Professionals

Tool:Client Reference Scores

For Sourcing & Vendor Management Professionals

Report:Understanding The Diversity In Offshore Infrastructure Management Services

The current trend toward shorter, asset-light deals allows offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO) deals....

• Downloads: 546

For Sourcing & Vendor Management Professionals

Report:Match Service Provider Governance With Market Realities

Capability Assessment: The Services Sourcing Playbook

Internal IT requirements and the market for external services are in a state of constant evolution. Linking the needs of a unique and complex IT environment with external market offerings has been a...

• Downloads: 262

For Sourcing & Vendor Management Professionals

Report:Linking IT Services Activities To Business Value

Business Impact: The Services Sourcing Playbook

Linking IT services engagements, including outsourcing relationships, directly to any type of business value other than cost savings remains a challenge. However, it is a challenge sourcing and...

• Downloads: 383
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For Sourcing & Vendor Management Professionals

Report:The Applications Outsourcing Market Hits The Crossroads

The New Foundations For Innovation In A Maturing Industry

As more IT organizations operate under the dueling mandates of delivering cost savings and innovation, suppliers of applications outsourcing services are getting ready for the next phase of their...

• Downloads: 292