Forrester

For CIO Professionals

Report:Assess The Capabilities And Impact Of Your Social Business And Collaboration Toolkit

Assessment Framework: The Social Business And Collaboration Playbook

Companies have been investing in collaboration tools for 15 years or more, yet email is still the most commonly used tool. New social tools that dramatically improve the flow of information and...

• Downloads: 391

For CIO Professionals

Report:Consumerization Drives Smartphone Proliferation

Employees' Choices And Dollars Dictate The Rise Of Android And Apple Devices

More than half of US information workers pay for their smartphones and monthly plans, and three-quarters pick the smartphone they want rather than accept IT's choice. What does consumerization's...

• Downloads: 669
• Comments: 1

For CIO Professionals

Report:SlideShare Ties Conferencing To Millions Of Slides

More Than A Million Shared Slides Get An Audio And Video Facelift; Consumerization Gets Another Injection; IT Gets Another Vendor To Track

Why does the world need yet another webconferencing vendor? Because the existing solutions don't deliver all the value that your employees crave at a price you can afford. SlideShare has answered the...

• Downloads: 170

For Chief Information Officer Professionals

Blog:Steve Jobs: The Accidental Architect Of Consumerization

Okay, so maybe it was Steve Jobs's plan all along. To make tools so profoundly useful and totemic that everybody wants one. But surely in the dark days of the 1990s and early 2000s, nobody could...

For CIO Professionals

Report:2013 Mobile Workforce Adoption Trends

More BYOD, More Devices, More Mobility, More Apple

Have we hit peak bring-your-own-device (BYOD)? Which apps are most important on smartphones? How many employees are interested in Windows tablets? Do employees use mobile devices for work more at...

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For Chief Information Officer Professionals

Blog:What Is Your Mobile Engagement Communications Strategy? A List Of Symptoms & Request For Help.

In our research and in our work with clients on their mobile intiatives, one problem comes up again and again: the very people the app is designed for don't know what it does or why they should...

For CIO Professionals

Client Inquiry:Consumerization Drives Tablet And Smartphone Adoption For Business Travelers

We are in the beginning stages of implementing a mobile strategy for business travelers. We would like to discuss mobile applications and platforms that support the business traveler, what the...

For CIO Professionals

Report:Seven Mobile Engagement Pitfalls To Avoid

And Seven Mobile-First Alternatives That Are Better

Great mobile experiences are built on systems of engagement, and that means spending money on new engagement technology. Mobile apps have the thorny problem of needing to work spectacularly and...

• Downloads: 337

For CIO Professionals

Report:Assess Your Empowered Maturity

An Empowered Report: An Empowered Maturity Model Drives The Conversation

Does your organization empower employees to solve the problems of empowered customers? If not, why not? What do you need to do? To build momentum on your empowered initiatives, first get everybody on...

• Downloads: 236

For Chief Information Officer Professionals

Blog:How Many iPhones Does It Take To Circle The Earth?

So asked my 11-year-old daughter this morning. You may remember Sophie. She’s the one whose 3rd-grade teacher took her to the Apple store in Burlington, MA, for a field trip. They actually...

For CIO Professionals

Tool:The HERO Segments Vary By Demographics And Work Styles

For Chief Information Officer Professionals

Blog:A Billion Smartphones Require New Systems Of Engagement

It's a technology big idea: that organizations can best serve their customers, partners, and employees with new "systems of engagement." (Thanks to Geoff Moore for permission to define and...

For Chief Information Officer Professionals

Blog:YouSendIt Expands Its Cloud File Services For The Enterprise

In 1996, a would-be MIT entrepreneur pitched me on this idea: “What if we could package up huge files like engineering drawings and email them to people instead of FedExing them?” I...

For CIO Professionals

Report:Executive Overview: The CIO's Mobile Engagement Playbook

Executive Overview: The CIO's Mobile Engagement Playbook

CIOs have a deep responsibility to lead their company's journey to a world where billions of customers, partners, and employees wield touchscreen mobile devices. CIOs will need to expand their...

• Downloads: 533
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For Chief Information Officer Professionals

Blog:Should Companies Allow Employees To Use Cloud-Hosted File Sync/Share Solutions? Yes, With Precautions.

  The Wall Street Journal published a point-counterpoint article on cloud-hosted file sync/share solutions like Dropbox, Google Docs, and myriad others. They chose a title I wouldn't have...

For CIO Professionals

Report:Benchmarking Mobile Engagement: Consumers And Employees Outpace CIOs' Readiness

Benchmark: The CIO's Mobile Engagement Playbook

Are you ready to serve your mobile customers on the device of their choice? Have you anticipated what apps they need next? And for employees, which apps are most important on smartphones? How many...

• Downloads: 201
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For Chief Information Officer Professionals

Blog:Empowered Customers Need Empowered Employees Need Empowered IT

Groundswell technology comes to consumers first. At home, we get social, mobile, video, and cloud services pitched to us 24x7. Facebook, Android, iPad, Foursquare, Google, YouTube, Office Web Apps,...

For Chief Information Officer Professionals

Blog:Verizon Wireless Support For iPhone 4 Opens More Enterprise Doors

Okay, so Verizon Wireless (VZW) now will offer iPhone 4s to its customers on its 3G network. (The official launch date is February 10, 2011). What does this mean for content & collaboration...

For CIO Professionals

Report:Mobilize Your Collaboration Strategy

Mobile Collaboration Requires An App Internet Architecture

The days when a Windows application and a server cluster in the data center could handle your collaboration needs are over. An increasingly mobile and remote workforce with experiences forged by...

• Downloads: 1083

For Chief Information Officer Professionals

Blog:Enough Already With The "Death Of The PC Era" Garbage

(updated 10:10 ET 4/11/2013 for clarity) The Death Of The PC Era. Pah. As my friend John McCarthy is fond of saying, "that does not qualify as analysis." PCs, like cars and shoes and dishwashers, are...

For CIO Professionals

Report:How Consumerization Drives Innovation

Your Technology And Culture Create An Environment Of Empowered Employees

Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key...

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For Chief Information Officer Professionals

Blog:Zimbra Appliance: VMWare Executes On Cloud-Based Email

VMWare has got it down: Sell a virtualization solution with anchor applications (and seats) that no service provider can live without, starting with email. This is the call we made when VMWare bought...

For CIO Professionals

Tool:Eight Questions Determine Your Empowered Maturity Score

For Chief Information Officer Professionals

Blog:ABi (Anything But iPad) Business Tablets Face An Uphill Slog In 2011

No need to revisit the success of iPad. The millions of units sold since April speaks for itself. While most of these have been purchased at retail, many buyers use their tablets for work, often...

For Chief Information Officer Professionals

Blog:Forrester Content & Collaboration Forum: Get The Empowered Story First Hand

Our new book, Empowered, will be in book stores on September 14. But for a real-world conversation about what it means to unleash employees to solve customer problems using readily available...