Carrie Johnson

Vice President, Practice Leader - eBusiness & Channel Strategy serving eBusiness & Channel Strategy PROFESSIONALS

Carrie serves eBusiness & Channel Strategy Professionals and leads a team that helps these professionals in the retail, financial services, travel, and healthcare industries optimize sales and service strategies across channels. Carrie's current research focuses on online and multichannel retailing.

Prior to this position, Carrie spent eight years at Forrester researching the dynamics and growth of online retailing. In this role, she analyzed consumers' adoption of eCommerce, their multichannel behavior, and how retailers optimize sales to those consumers with key technologies and strategies. In this role, Carrie authored many key Forrester reports, including Forrester's annual eCommerce forecast. In addition, since 2002, Carrie has authored or led the research effort for "The State of Retailing Online," a Shop.org survey conducted by Forrester Research.

Previous Work Experience

Carrie's background prior to Forrester includes work at the Harvard Business School, where she wrote case studies on Barnes & Noble, Frontgate, PlanetAll, QVC, Streamline, and TV Guide.

Carrie has appeared on NBC Nightly News, CNBC, and CNNfn to speak about online retail trends and react to various retail news events. She has also been quoted in various newspapers, including The Wall Street Journal, The New York Times, USA Today, and The Boston Globe.


Education

Carrie is a magna cum laude graduate of Bowdoin College.

Research Coverage:

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  • Analyst Relations
  • Past 12 months
  • For Analyst Relations Professionals

    Tool:Analyzing An AR Value Statement

  • For Analyst Relations Professionals

    Report:Unleash Maximum Business Value From Industry Analyst Relations

    Executive Overview: The Industry Analyst Relations Playbook

    Industry analyst relations (AR) is a profession. Done well, it delivers high business value through unique resources — industry analysts. But vendors understand its value poorly and resource it...

    • Downloads: 193
    • Rating:
  • Discussion:What would you improve in the Vendor Briefings process?

    See the post here: The hype cycle of Vendor Briefing Requests

    • Charts & Figures results for

    • For Analyst Relations Professionals

      Charts & Figures:An AR Need-Chain Supports A Business Goal To Increase Market Awareness

    • Discussion:And here are the winners of the "Analyst of the year"...

      TheIIAR is delighted to announce the winners of this year’s IIAR Analyst of the Year and Analyst Firm of the YearAND THE WINNERS ARE…Analyst of the Year:Gold     medal – Alex Soejarto, Gartner...

      • Discussion:Is Influencer Relations the Inevitable Evolution of AR?

        A reply from Mel Ruby to my question about whether AR was growing combined with a series of conversations I had this week at the AR Council meeting in DC and discovering two members had influencer...

        • For Analyst Relations Professionals

          Report:Understand Why There's No One-Size-Fits-All AR Program

          Business Impact: The Industry Analyst Relations Playbook

          It's understandable that AR newcomers think — or maybe just hope — that there's a one-size-fits-all AR program that they can apply to their companies. After all, they're short on money,...

          • Downloads: 451
        • Discussion:Everest Group: How influential are they?

          I would welcome your point of view regarding Everest Group. I met with Peter Bendor Samuel this week and he told me that about 40% of their revenue is now from syndicated research - what's your point...

          • Discussion:Forrester vs. Gartner

            It's not a question of one OR the other, rather one AND the other: both Forrester and Gartner are IMHO excellent in their own way.But in allocating finite time and ressources, I'd be curious to know...

            • Discussion:Are industry analysts influential?

              Find out in today's IIAR Webinar w/ @techspinR @TrisClarkARGuy / @HKARcade http://is.gd/lupLiS  #archat

              • Discussion:When briefing analyst firms, what should the "deck" contain?

                Forrester has published a lot of research on best practices in briefing analyst firms. However, I cannot seem to find what may appear as basic information on the subject. Can anyone share an outline...

                • For Analyst Relations Professionals

                  Report:Understand AR's Stakeholder Landscape

                  Landscape: The Industry Analyst Relations Playbook

                  The industry analyst relations (AR) tradition of supporting marketing and sales all too easily limits AR when the parent vendor faces greater business challenges elsewhere. Furthermore, whether AR is...

                  • Downloads: 116
                  • Rating:
                • For Analyst Relations Professionals

                  Report:Forrester's Core Industry Analyst Relations Scorecard

                  This self-assessment tool helps you review your current industry analyst relations (AR) program, analyze its weaknesses, and identify what you need to change if your program is to join the best. The...

                  • Downloads: 5
                  • Rating:
                • For Analyst Relations Professionals

                  The Industry Analyst Relations Playbook

                  Unleash Maximum Business Value From Industry Analyst Relations

                  Industry analyst relations (AR) is a profession. Done well, it delivers high business value through unique resources — industry analysts. But vendors understand its value poorly and resource it...

                  • For Analyst Relations Professionals

                    Report:Focus Industry Analyst Relations On Achievable Objectives

                    Supporting Sales Is The Hardest Challenge For AR

                    A bewildering array of options besets industry analyst relations (AR) as it tries to identify the value it can bring to a high-tech supplier. A recent Forrester survey shows that AR reports fair...

                    • Downloads: 264
                  • For Analyst Relations Professionals

                    Report:Forge Valuable AR Programs With FIAR

                    Strategic Plan: The Industry Analyst Relations Playbook

                    Analyst relations (AR) managers constantly ask us how to prove the value of their AR programs. Worryingly, so do some of their bosses. Unfortunately, many struggle because they didn't build plans to...

                    • Downloads: 831
                    • Rating:
                  • For Analyst Relations Professionals

                    Report:Extract Maximal Benefit From Your AR Value Statement

                    AR managers struggle to build value-driven AR plans, let alone to articulate any resultant business value in crisp statements that convince executives of AR's worth. But the plan and the value...

                    • Downloads: 142
                    • Rating:
                  • Discussion:Global Director for Industry Analyst Relations, based in New York or Atlanta.

                    Hello Everyone!I am contacting you all from Claddagh Resources, an international boutique executive search firm.The reason for my discussion post is in relation to a retained assignment I am...

                    • For Analyst Relations Professionals

                      Report:Envision Professional Industry Analyst Relations

                      Vision: The Industry Analyst Relations Playbook

                      What are the attributes of a first-class AR professional running a first-class AR program? In this report, we visualize the peak of your profession by showing how different it is from commonplace AR....

                      • Downloads: 161
                      • Rating:
                    • For Analyst Relations Professionals

                      Report:Focus Industry Analyst Relations On Achievable Metrics

                      AR's Measurement And Achievement Of Sales Contribution Is Improving

                      Myriad options puzzle industry analyst relations (AR) professionals as they try to measure the value they bring to high-tech vendors and to deliver consistently against related targets. A Forrester...

                      • Downloads: 366
                    • For Analyst Relations Professionals

                      Report:Assess The Core Of Your Industry Analyst Relations Program

                      Assessment: The Industry Analyst Relations Playbook

                      Analyst relations (AR) managers get very little time to assess their AR programs because they're so busy executing on the next apparent priority. To help, Forrester has distilled AR best practices...

                      • Downloads: 988
                    • For Analyst Relations Professionals

                      Report:Deliver Value Beyond Communications AR

                      Communications (comms) AR — characterized by programs of outreach to analysts with no clearer view of value beyond this — is weak. It's bad for your company, and, if you aspire to a top...

                      • Downloads: 153
                      • Comments: 2
                      • Rating:
                    • For Analyst Relations Professionals

                      Report:AR And Social Media, Part 3: Beginners Start Here

                      Analyst relations (AR) professionals are weighing the opportunities and threats posed by social media, but many take a backward approach to developing a social AR strategy. They often begin with...

                      • Downloads: 218
                      • Rating:
                     
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