About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Carrie serves eBusiness & Channel Strategy Professionals and leads a team that helps these professionals in the retail, financial services, travel, and healthcare industries optimize sales and service strategies across channels. Carrie's current research focuses on online and multichannel retailing.
Prior to this position, Carrie spent eight years at Forrester researching the dynamics and growth of online retailing. In this role, she analyzed consumers' adoption of eCommerce, their multichannel behavior, and how retailers optimize sales to those consumers with key technologies and strategies. In this role, Carrie authored many key Forrester reports, including Forrester's annual eCommerce forecast. In addition, since 2002, Carrie has authored or led the research effort for "The State of Retailing Online," a Shop.org survey conducted by Forrester Research.
Carrie's background prior to Forrester includes work at the Harvard Business School, where she wrote case studies on Barnes & Noble, Frontgate, PlanetAll, QVC, Streamline, and TV Guide.
Carrie has appeared on NBC Nightly News, CNBC, and CNNfn to speak about online retail trends and react to various retail news events. She has also been quoted in various newspapers, including The Wall Street Journal, The New York Times, USA Today, and The Boston Globe.
Carrie is a magna cum laude graduate of Bowdoin College.
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How Research Touchpoints Affect Consumer Spending
Consumers connect with brands throughout the customer life cycle — they discover, explore, buy, and engage using a multitude of touchpoints. In the explore phase, consumers use a variety of...

Consumers Define Which Aspects Of The Brand Experience Are Critical
This is a wonderful insight in how to get a large company moving in a new direction with Social media.
Please share it here or email to dina@digibizmarketing.com.Thanks,Dina MalenDigital Marketing/Social Media Consultant/Coachwww.digibizmarketing.com646-770-1727
Are your clients excited about actually registering the dot-brand extension, because each can be quite costly? Do you think that brands will justify the expense? What is the interest level for other...
Although television is the overall dominant advertising medium in US, marketers are now seeing audience fragmentation across the spectrum of broadcast and cable networks. In the digital world,...
According to a recent AdAge Article, births have surpassed immigration as the main driver of growth in the U.S. Hispanic market. This is reigniting the question of how brands can most effectively...
How much time and money are you investing into your SEO? What is your website page rank? your visibility online, your net reputation and online conversions? Are you familiar with " The Anatomy of...
We're looking at how aggressively marketers are increasing their spend and hiring this year, and need your input.- What's your attitude towards the economy, are you spending more this year to fuel...
How can marketing best support sales with marketing tactics that work best in a complex business-to-business (B2B) sales environment to drive leads, develop relationships with centers of influence...
How Marketers Can Get Better Work From Their Brand Agencies
Great creative advertising is always in demand. But when it comes to providing strategic direction to agencies, marketers are their own worst enemy. Why? Many marketers' organizational structures,...
Budget season is upon us. With a rapidly changing media landscape, many marketers are re-evaluating how they allocate their marketing dollars. What's on your mind as you plan your budget for 2012? ...
I'd love to see more of these articles that show comparative data. All too often we get a EU or UK version that pops up 3-4 months later. Surely it could easily be wrapped up into one article.
I've been challenged with developing new product creation ideas. Is there a model to follow or specific research resources that Forrester recommends?
It used to be that TV was one of the easiest media channels to plan against. Marketers pulled reach and frequency reports were content to know their spots aired during a show that got a specific...
I just blogged about how B2B budgets and Charles Dickens have something in common. They both come with Great Expectations.Forrester's recent B2B Marketing Organizations And Investments Survey shows...
Marketers, does the idea of a digital-only 'super' agency network entice you at all?
Organization: The 21st Century Brand Marketing Playbook
Twenty-first century brands are grappling to maintain their traditional sources of competitive advantage in the age of the customer — a world in which the companies that take an obsessive...