Carrie Johnson

Vice President, Practice Leader - eBusiness & Channel Strategy serving eBusiness & Channel Strategy PROFESSIONALS

Carrie serves eBusiness & Channel Strategy Professionals and leads a team that helps these professionals in the retail, financial services, travel, and healthcare industries optimize sales and service strategies across channels. Carrie's current research focuses on online and multichannel retailing.

Prior to this position, Carrie spent eight years at Forrester researching the dynamics and growth of online retailing. In this role, she analyzed consumers' adoption of eCommerce, their multichannel behavior, and how retailers optimize sales to those consumers with key technologies and strategies. In this role, Carrie authored many key Forrester reports, including Forrester's annual eCommerce forecast. In addition, since 2002, Carrie has authored or led the research effort for "The State of Retailing Online," a Shop.org survey conducted by Forrester Research.

Previous Work Experience

Carrie's background prior to Forrester includes work at the Harvard Business School, where she wrote case studies on Barnes & Noble, Frontgate, PlanetAll, QVC, Streamline, and TV Guide.

Carrie has appeared on NBC Nightly News, CNBC, and CNNfn to speak about online retail trends and react to various retail news events. She has also been quoted in various newspapers, including The Wall Street Journal, The New York Times, USA Today, and The Boston Globe.


Education

Carrie is a magna cum laude graduate of Bowdoin College.

Research Coverage:

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  • Past 18 months
  • Gaming
  • For Marketing Leadership Professionals

    Report:CCP Games Uses A DSP To Close The Loop On Acquisition And Cross-Sell

    CCP Games, a massive multiplayer online game provider, knew that its existing approach with key channels like display was suboptimized and that it could drive more efficient customer acquisition if...

    • Downloads: 166
  • For CMO Professionals

    Report:Why Marketers Must Integrate TV And Video Strategies

    In addition to the variety of media options that the digital age has brought forth, TV is the next medium to get a digital makeover. New access points to the living-room screen and the invasion of...

    • Downloads: 758
  • For Marketing Leadership Professionals

    Report:Wearable Computing

    The Next Devices And Platforms That Matter To Your Product Strategy

    Consumers are adopting technology faster than ever: Witness the rapid mainstreaming of devices such as the Apple iPad and Microsoft Kinect for Xbox 360. Wearable devices will be next, but right now...

    • Downloads: 620
    • Rating:
  • For Marketing Leadership Professionals

    Charts & Figures:Online Latin Americans Show High Levels Of Online Engagement

    Latin American Consumer Technographics®

  • For Marketing Leadership Professionals

    Report:Gamification: "Level Up" Your Strategic Approach

    Over the past year, marketers have made the shift from learning about the meaning of gamification to incorporating it into their strategies. But so far, the results have been mixed, as the...

    • Downloads: 87
  • For Marketing Leadership Professionals

    Report:Understanding The Changing Needs Of Online Consumers In Latin America

    Latin American Consumer Technographics®

    Over the past couple of years, Latin America has risen on many global companies' priority lists of new markets to focus on and understand. Given the meteoric rise of social networks like orkut and...

    • Downloads: 106
    • Rating:
  • For eBusiness & Channel Strategy Professionals

    Survey:North American Technographics® Media And Advertising Online Benchmark Recontact Survey, Q3 2012 (US)

    Forrester conducted an online survey fielded in July 2012 of 5,030 US online adults ages 18 to 88. For results based on a randomly chosen sample of this size (N = 5,030), there is 95% confidence that...

    • For Marketing Leadership Professionals

      Report:Game On: Education Product Strategists Embrace Gamification

      Classroom Technology Enables New Product Innovation

      "Gamification" is a hot topic in product strategy, especially in US K-12 education. Product strategists in education are helping their customers achieve teaching and learning goals by developing...

      • Downloads: 539
      • Rating:
    • For Consumer Product Strategy Professionals

      Report:Forrester Research Mobile Media Application Spending Forecast, 2012 To 2017 (EU-7)

      ForecastView Spreadsheet

      Details the market size and analyzes the key drivers behind the growth in digital games, music, and video spend on mobile and tablet devices. The forecast breaks down consumer behavior of mobile...

      • Downloads: 2
    • For eBusiness & Channel Strategy Professionals

      Survey:North American Technographics® Media And Advertising Online Recontact Survey, Q4 2011 (US)

      Forrester conducted an online survey fielded in November 2011 of 4,767 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,767), there is 95% confidence...

      • For Marketing Leadership Professionals

        Report:Forrester Research Connected Devices Forecast, 2012 To 2017 (US)

        ForecastView Spreadsheet

        Adoption and ownership of game console devices, Blu-ray Disc players, and HDTVs among US households. Includes unit sales and installed base of: 1) game consoles (PS3, Xbox 360, Wii, etc.) by...

        • Downloads: 6
      • For eBusiness & Channel Strategy Professionals

        Survey:North American Technographics® Consumer Deep Dive: Investigating The Customer Life Cycle (Discover Phase) Survey Q3 2012 (US)

        Forrester conducted an online survey fielded in September 2012 of 4,506 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,506), there is 95% confidence...

        • For Customer Insights Professionals

          Report:The Road To Digital Intelligence

          Gaming Analytics Illustrates The Path To Digital Intelligence Maturity

          As consumers effortlessly move across digital touchpoints and as marketing campaigns span channels, the need for comprehensive analytics has never been greater. But practitioners struggle to break...

          • Downloads: 744
          • Comments: 1
          • Rating:
        • For CMO Professionals

          Report:The Fight To Control The TV Becomes A Platform War

          The fight to control the TV is a battle for the more than 114 million TV households that, until now, have been under the quiet control of cable and satellite providers and the broadcast and cable...

          • Downloads: 788
          • Rating:
        • For eBusiness & Channel Strategy Professionals

          Report:Forrester Research Online Retail Forecast, 2011 To 2016 (US)

          ForecastView Spreadsheet

          Online retail spending by 30 retail categories such as PCs, apparel, housewares, consumer electronics, and baby products. Includes metrics, by category, such as online buyers, average spending per...

          • Downloads: 13
        • For Infrastructure & Operations Professionals

          Report:Game On: Drive Engagement With Service Management And Automation Simulations

          Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities...

          • Downloads: 153
        • For eBusiness & Channel Strategy Professionals

          Report:Forrester Research Mobile Commerce Forecast, 2012 To 2017 (EU-7)

          ForecastView Spreadsheet

          Includes mobile commerce buyers and revenue segmented by retail sales, travel, daily deals, and gaming app downloads. Country level detail for France, Germany, Italy, Netherlands,...

          • Downloads: 7
        • For Marketing Leadership Professionals

          Report:Use Gamification To Enable A Total Product Experience

          Product Strategists Can Boost Product Engagement With Game Mechanics

          Product strategists need to begin thinking about how to integrate game mechanics into their product experiences, and this doesn't mean just adding a meaningless game to their applications or...

          • Downloads: 747
          • Rating:
        • For Marketing Leadership Professionals

          Report:Forrester Research Online Paid Content Forecast, 2012 To 2017 (US)

          ForecastView Spreadsheet

          Includes audience, buyers, and revenues for online content, including news, business and finance, sports, games, video, and music for the US. Includes historical data going back to 2009...

          • Downloads: 3
        • For eBusiness & Channel Strategy Professionals

          Survey:European Technographics® Consumer Technology Online Survey, Q4 2011

          The European Technographics Consumer Technology Online Survey, Q4 2011, surveyed 13,000 respondents in the seven markets of France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This...

          • For Marketing Leadership Professionals

            Report:Extend Your Marketing Into Games

            See Through The Myths, And Tap Games As A Medium For Marketing

            Are you looking to deliver interactive, integrated marketing messages and advertising to reach an attractive, broad base of users in a medium where emotional response is predictable and guaranteed?...

            • Downloads: 162
            • Rating:
          • For Marketing Leadership Professionals

            Report:Develop Content Capabilities Now

            How To Reach European Consumers In New Ad-Free Media

            Marketers' traditional advertising tactics face a new disruption: paid content. Why? Because the number of consumers buying online content in Western European countries will continue to swell over...

            • Downloads: 283
          • For Marketing Leadership Professionals

            Report:Digital Natives: A Demographic Overview

            North American Technographics®

            Digital natives have grown up in the age of technology and cannot imagine a life without computers, cell phones, and social networking. Although digital natives may not have large amounts of...

            • Downloads: 144
          • For Marketing Leadership Professionals

            Report:Case Study: Mint.com Grows Its Business Using Game Mechanics

            Mint.com wanted to increase traffic from new and returning users to its site as well as deepen engagement and exposure to monetized elements. By employing a suite of game mechanics — including...

            • Downloads: 362
           
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