Forrester

For Infrastructure & Operations Professionals

Report:Mobility Adoption Is Poised For Strong Growth In India

An Improving Mobility Infrastructure And Ecosystem, Combined With Business And Workforce Demand, Is Fueling Growth

The enterprise mobility market presents a huge opportunity for tech vendors in India, especially for telcos and systems integrators (SIs). Mobility is among the top priorities for business...

• Downloads: 361
• Comments: 2
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For Enterprise Architecture Professionals

Report:How To Successfully Set Up IT Infrastructure For Your Business In China

For the thousands of foreign companies that establish business operations in China every year, one of the first things on their to-do lists is setting up IT infrastructure, including horizontal and...

• Downloads: 86
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For Sourcing & Vendor Management Professionals

Report:Telcos Are Lining Up Broad IaaS Offerings For Asia Pacific Enterprises

Organizations in Asia Pacific are realizing the cost efficiencies and business agility of virtualization and cloud computing. The region's market is crowded with regional and global...

• Downloads: 150

For Sourcing & Vendor Management Professionals

Report:Stop Assessing Geographies And Suppliers Separately

Clients Should Use Forrester's Vendor Viability Index To Optimize The Alternative Geography Supplier Selection Process

As more companies expand their use of global delivery models, assessing the risk of potential countries and cities is crucial. Traditional approaches to location analysis have typically comprised...

• Downloads: 44

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 122
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For CIO Professionals

Report:European IT Outsourcing — A Review Of A Market In Transition

The European outsourcing market has continued to see a high level of activity over the past 24 months, with Forrester tracking 340 deals in 2010 and 220 deals in the first half of 2011. However, as...

• Downloads: 89

For Sourcing & Vendor Management Professionals

Report:TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

• Downloads: 684

For Application Development & Delivery Professionals

Report:Decide Whether To Build Or Source Your Customer Service Operations

Profiles Of Eight Leading Customer Service Outsourcing Vendors

This report outlines the building versus sourcing part of Forrester's solution for application development and delivery (AD&D) executives looking to build, buy, or outsource a customer service...

• Downloads: 606
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For CIO Professionals

Tool:On-Site Versus Hosting Versus Cloud Scenario Sensitivity Analysis

For CIO Professionals

Report:The Canadian Tech Market 2012 To 2013

Economic Worries Lead Canadian CIOs To Cut Back ICT Purchases

Canada's CIOs and tech buyers are behaving as if Canada is heading for a recession — and it's not. Indeed, while the Canadian economy is growing at about the same 4% rate (at current prices) as...

• Downloads: 288

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 165

For Application Development & Delivery Professionals

Report:Is It Time To Move Your Contact Center To The Cloud?

The Growing Maturity Of Cloud Computing Influences More Contact Center Applications Decisions

Contact center applications that manage real-time interactions have been available as a hosted or cloud service for more than 20 years. Initially, the term used was Centrex ACD, and the technology...

• Downloads: 635
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For Sourcing & Vendor Management Professionals

Report:Using New Communications Technology Models Shifts Strategy For Services Sourcing

Strategic Plan: The Telecommunications And Mobility Sourcing Playbook

Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...

• Downloads: 247

For Sourcing & Vendor Management Professionals

Report:Assessing Your Company's Application Outsourcing Maturity

Assessment Framework: The Services Sourcing Playbook

As more companies look to external IT services providers to help them both innovate and optimize, they must assess how mature their outsourcing capability is to utilize the right engagement models...

• Downloads: 441
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For CIO Professionals

Report:Industry Contexts And Constraints Diversify Approaches To Bring-Your-Own-Technology

Pharmaceuticals, High-Tech, Professional Services, And Education Will Lead BYOT Adoption In The Coming Years

This report examines how and why bring-your-own-technology (BYOT) varies across 20 industries. BYOT will remain a thorny issue for CIOs in every industry, geographic region, and company size over the...

• Downloads: 266

For Sourcing & Vendor Management Professionals

Report:Managed Hosting: Still Relevant Despite Cloud's Rise

Managed Hosting Remains A Viable Alternative Or Complement To The Cloud

If you've been reading the press, you could be forgiven for assuming that enterprise-class managed hosting would have transitioned entirely to the cloud by now. Yet the pace of managed hosting's...

• Downloads: 345
• Comments: 1
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For CIO Professionals

Report:Software-As-A-Service Adoption In Europe

Forrsights For Business Technology

This document provides an analysis of key drivers and trends for software-as-a-service (SaaS) across Western Europe. By extracting and analyzing an extensive data set of three recent Forrester...

• Downloads: 634
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For Application Development & Delivery Professionals

Report:Survey Results: How Agile Is Your Organization?

• Downloads: 33

For Sourcing & Vendor Management Professionals

Report:Leveraging Outsourcing Services To Accelerate IT Maturation

Emerging Asia Steps Up

In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of...

• Downloads: 135

For CIO Professionals

Report:Cloud Keys An Era Of New IT Responsiveness And Efficiency

Future Look: The Cloud Computing Playbook

The cloud landscape is shifting to cover a broader range of enterprise needs. Why? Cloud is curing the lack of responsiveness and economic flexibility that ails on-premises IT. Look for the popular...

• Downloads: 934
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For Sourcing & Vendor Management Professionals

Report:Market Overview: Mobility Services

Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs

The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications...

• Downloads: 1829
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For CIO Professionals

Report:Cloud Investments Will Reconfigure Future IT Budgets

As-A-Service Computing Will Shift Budgets From New Project Spending To Ongoing MOOSE Expenditures

In 2012, for most CIOs, spending to maintain and operate the organization, systems, and equipment (MOOSE) represents more than 70% of their information and communications technology (ICT) budget on a...

• Downloads: 625
• Comments: 1
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For Sales Enablement Professionals

Report:How Customers Value IaaS Cloud Channels

Hosters And Tech Vendors Are Drafting Amazon's Slipstream

The infrastructure-as-a-service (IaaS) cloud business, with its high margins, is a strong attractant to a slew of provider channels. But customers view different provider types differently in terms...

• Downloads: 340

For CIO Professionals

Tool:Baseline On-Site Costs For 100 VM Workloads

For Sourcing & Vendor Management Professionals

Report:Selecting A Services Partner For Business Innovation

Key Criteria And Real-World Success Stories

Business innovation tops the agenda for IT services buyers in 2012, even surpassing cost-cutting as a key priority in some Forrester surveys. But many clients struggle to get business innovation from...

• Downloads: 203