Forrester

Why Read This Report

Today's customer communications demand seamless coordination between print and online channels. For regulated industries like financial services and insurance, documents require exacting standards to meet regulations that may vary and frequently change. Netherlands-based ABN AMRO, one of the largest banks in Europe, sought to meet requirements by overhauling its document output for customer communications (DoCCM) solution. Using a "building block" approach on top of its existing architecture, ABN AMRO met its goals to improve data quality, workflows, and document consistency while shortening timelines for creation and delivery, reducing costs, and decreasing dependency on very specific — and scarce — skill sets.