Forrester

Why Read This Report

Advances in technology that enable real-time data integration and analysis raise the bar for organizations' in-house information management capabilities, but they can provide significant advances in business capabilities. Data services software infrastructure — also known as information-as-a-service — coupled with other SOA infrastructure can overcome data trapped in siloed environments to make sophisticated analytics possible in real time. This report presents a case study of a semiconductor manufacturer that used data services to feed an active data warehouse and enhance business capabilities for quality, customer service, and process improvement. A key element was the firm's enterprise data model, which provided a detailed understanding of the data and set the stage for advancing business capabilities with new technology.