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For Infrastructure & Operations Professionals

Case Study: Sanofi's Successful I&O Transformation Approach

A Blueprint On How To Transform People, Process, And Technology Elements To Proactively Address Increasingly Complex Markets

September 28, 2012

By John Rakowski with Doug Washburn, Elizabeth Langer

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Why Read This Report

In 2010, Sanofi, a large multinational in the healthcare market, embarked on a business transformation in response to increasing market complexity. Similar market complexities are affecting most industries, and businesswide transformation is key to addressing these challenges. In particular, infrastructure and operations (I&O) transformation should concentrate on shifting from a reactive to a proactive approach focused on satisfying customer requirements and increasing business competitiveness. This Forrester case study provides a blueprint for successfully transforming the I&O organization from a siloed approach to a global, integrated structure and addresses necessary changes to people, process, and technology.
Tags: Business Service Management, Data Center Management, Healthcare & Life Sciences, IT Infrastructure & Operations, IT Process Automation, IT Service Management (ITSM), Pharmaceuticals & Biotechnology, Technology
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TABLE OF CONTENTS

  • Transformation Drivers: Innovation, Growth, And Flexibility
  • Transformation Areas: People, Process, And Technology
  • Transformation Approach: Full Transparency

  • RECOMMENDATIONS

    How To Apply Sanofi's Approach To Your Organization
  • Supplemental Material
  • Related Research Documents
 
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