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Charles S. Golvin

Principal Analyst serving CIOs

Charles serves CIOs. His research covers mobility and the digital home. He has an end-to-end understanding of wireless, encompassing end user behavior, devices, networks, carrier strategy, content, and applications, as well as mobile as a marketing channel. His research on the digital home examines the enabling networks; connectivity solutions; content and applications; and the changing role for service providers, media companies, marketers, device makers, and application developers in this evolving environment. Charles' research and analysis have been widely cited in publications including BusinessWeek, the Financial Times, The New York Times, and The Wall Street Journal, as well as on ABC, CNBC, CNN, NPR, and PBS.

Previous Work Experience

Prior to joining Forrester, Charles held senior technology positions at Citigroup, providing strategic technology guidance across business units in consumer and corporate finance. Among his projects were initiatives in consumer mobile banking in Japan, mobile commerce in Japan, and mobile payments in the US. His previous experience covers a wide variety of technologies and markets, including CAD for integrated circuit design, 3D graphics for film and broadcast, consumer entertainment software, interactive television, and production systems for game development.


Education

Charles holds M.S. and B.S. degrees in mathematics from the University of California, Santa Cruz.

Research Coverage:

Consumer Mobile Activities, Consumer Mobile Devices, Dell, Google, Information Management, Instant Messaging, Messaging, Mobile Channel for Consumers, Mobile Entertainment, Mobile Services, Telecommunication Services, eCommerce

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5 results in Reports

  • Charles S. Golvin
  • IT Infrastructure & Operations

  • For Marketing Leadership Professionals

    Report:Top Consumer Technology Predictions For 2008

    Charles S. GolvinDecember 27, 2007

    In consumer technology, 2007 was clearly the year of the iPhone and Facebook. Apple's foray into the mobile handset market spurred innovation among the Cupertino company's new competitors, gave...

    • Downloads: 1586

  • For Marketing Leadership Professionals

    Report:iPhone 4S Cements Apple's Product Strategy Leadership Position

    Apple's Cross-Device Product Strategy Drives Product Differentiation And Customer Loyalty

    Thomas Husson, Charles S. GolvinNovember 22, 2011

    Let's face it: Many observers, anticipating a redesign and a raft of hardware innovations, reacted with disappointment to Apple's iPhone 4S unveiling. Does it matter? No. Why? Because Apple launched...

    • Downloads: 372

  • For CIO Professionals

    Report:Prepare For Adaptive Mobile Networks

    Small-Cell Technologies Will Transform Both Carrier And Corporate Networks

    Charles S. GolvinSeptember 14, 2012

    Mobile connections are increasingly vital to the productivity and efficiency of the businesses that CIOs support, and wireless networks are undergoing radical changes to deliver high-quality...

    • Downloads: 354
    • Comments: 1
    • Rating:

  • For Marketing Leadership Professionals

    Report:We Can Hear You Now

    Use Voice Interaction Technology As A Product Differentiator

    Charles S. Golvin, Seth FowlerJune 06, 2011

    Voice interaction technology has made steady advances both in quality and breadth of application in recent years. Product strategists should seize the opportunity to selectively integrate voice into...

    • Downloads: 223

  • For CIO Professionals

    Report:Predicting Individuals' Loyalty To Mobile Computing Ecosystems

    As Multidevice Adoption Spreads, Today's Weak Attachment To Vendor Ecosystems Will Strengthen

    Charles S. GolvinMay 15, 2013

    Personal technology vendors are engaged in a battle for their customers' loyalty, which (they hope) will translate to ongoing investment in related devices, software, and services. As individuals...

    • Downloads: 75
    • Rating:
 
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