Chip Gliedman

Vice President, Principal Analyst serving CIOs

Chip serves CIOs. His research focuses on IT investment strategies, justifying technology investments, IT portfolio management, business technology (BT) alignment, and IT satisfaction. Chip developed the Total Economic Impact™ (TEI) model and program to help clients quantify and communicate the financial value of technology investments and strategies.

Previous Work Experience

Chip has 25 years of experience in the IT industry. He came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of business development for Passport Designs, where he managed both the customer service center and the direct sales organizations. In 1992, he implemented a program where technical support agents would be rewarded if their interactions led to the sale of an upgrade or additional product. Chip also held senior positions at Ingres, where he was group manager of desktop and Unix platform marketing, as well as Ingres' representative to the X/Open ISV council.

Chip has delivered presentations and workshops worldwide to audiences ranging from four to 400. His work on calculating and communicating the value of IT and IT projects was the subject of a cover story in PC Week and has been featured in BusinessWeek, CIO Magazine (US and Canada), InformationWeek (US and Germany), and numerous other business and trade publications. He has also appeared as a panelist on Silicon Spin with John Dvorak on ZDTV.

Education

Chip earned a B.A. in anthropology from Hamilton College.

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7 results in Reports

  • Chip Gliedman
  • IT Infrastructure & Operations
  • For CIO Professionals

    Report:Measure The Effectiveness Of The Strategic Planning Process

    The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are...

    • Downloads: 768
  • For CIO Professionals

    Report:Industry Innovation: US Federal Government

    Technology Trends That Will Change The Way Government Operates

    The US government, with its almost $80 billion annual IT budget, is one of the largest consumers of IT goods and services in the world. It is therefore not surprising that the same technological...

    • Downloads: 878
  • For CIO Professionals

    Report:Case Study: BAE Systems Uses Customer Satisfaction Metrics To Focus On Business Value

    Charles Newhouse, head of strategy and design in the enterprise IT services group at BAE Systems in the UK, felt that IT's traditional quarterly operational reports were not serving IT or the...

    • Downloads: 403
  • For Infrastructure & Operations Professionals

    Report:The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

    Oft-Overlooked Group Is Key To Business Continuity

    The designation of the H1N1 flu virus as a pandemic by the World Health Organization (WHO) should, once again, prompt organizations to revisit their business continuity planning processes. However,...

    • Downloads: 329
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Service Desk Management Tools, Q2 2008

    Axios, BMC, CA, HP, IBM, And Infra Lead For Large Enterprises

    In Forrester's 96-criteria evaluation of service desk management tools vendors, we found that BMC Software's Remedy IT Service Management, CA, HP, and IBM lead the pack for large enterprises because...

    • Downloads: 3036
  • For Infrastructure & Operations Professionals

    Report:Topic Overview: Help Desk/Service Desk

    Technology has become an integral underpinning of virtually all business interactions. However, just as a smoothly running infrastructure can enable business users to succeed, flaws in this...

    • Downloads: 2709
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Service Desk Management Tools, Q1 2006

    Different Needs Point To Different Category Leaders

    To assess the state of the service desk management tools market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top service desk management...

    • Downloads: 300