Forrester

For CIO Professionals

Report:Building An IT Portfolio Management Function

The IT portfolio represents the collection of projects, expenditures, and existing technology investments. IT portfolio management includes oversight, management, and control of the current and...

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For CIO Professionals

Report:Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT

Business capabilities define what your organization does to execute its mission or support its position in the marketplace. These capabilities, such as "customer management," "product development,"...

• Downloads: 1184

For CIO Professionals

Report:Visualizing The IT Portfolio With The Forrester Technology Investment Matrix

Business cases for IT investments are now the norm rather than the exception. However, projects are still considered individually as discrete investments. Likewise, there is often a segmentation...

• Downloads: 1233

For CIO Professionals

Report:Forrester's Approach To IT Investment Optimization

Use The Forrester Technology Investment Matrix To Ensure Investment Clarity

IT organizations often face the task of evaluating investment opportunities that run the gamut from infrastructure improvements to new business applications and from risk mitigation to strategic...

• Downloads: 1092

For CIO Professionals

Report:Key Elements In A BT Business Case

Quantifying And Selling The Value Of A Business Technology Investment

For every major IT project or initiative, CIOs should demand a business case that outlines the business reason(s) for the investment, the expected benefits of the initiative, the costs to make it...

• Downloads: 974

For CIO Professionals

Report:Forrester's Best Practices Framework For BT Portfolio Management Leadership Maturity

The role of today's CIO is less that of a technology steward and more that of an investment portfolio manager — trusted with the management of a considerable portion of an enterprise's funds to...

• Downloads: 857

For CIO Professionals

Report:The Empowered BT CIO

A Road Map For CIOs To Succeed In An Empowered World

Many pundits are writing the CIO's obituary. Your employees and the business are no longer relying on IT to provision and deliver technology. They are using technologies like social, mobile, cloud,...

• Downloads: 838
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For CIO Professionals

Report:Create A Living BT Road Map

Road Map: The BT Strategic Planning Playbook

The early stages of the business technology (BT) strategic planning framework identify business strategies and associated technologies to support the business cycle. These stages involve identifying...

• Downloads: 898
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For CIO Professionals

Report:Empowered Business Technology Defined

The Future IT Organization And Its Implications For CIOs

The empowered era has brought about a paradigm shift for IT organizations. Employees and customers are no longer relying on IT to provision and manage technology. They are using social, mobile,...

• Downloads: 818
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For CIO Professionals

Report:Industry Innovation: US Federal Government

Technology Trends That Will Change The Way Government Operates

The US government, with its almost $80 billion annual IT budget, is one of the largest consumers of IT goods and services in the world. It is therefore not surprising that the same technological...

• Downloads: 782

For CIO Professionals

Report:Identifying Technology Life-Cycle Changes

Key Transitions Drive Changes In Focus, Metrics, And Investments

Technologies proceed through discrete life cycles, from introduction, through core business support, and on to a reduced, supporting role. Understanding these various life-cycle changes allows an...

• Downloads: 715
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For CIO Professionals

Report:Forrester's Technology Investment Matrix Clarifies Technology Risk Issues And Strategies

Risk, as it pertains to technology development and operations, comes in many guises and requires different mitigation strategies. Unfortunately, many organizations apply a set of imprecise,...

• Downloads: 661

For CIO Professionals

Report:Categorize IT Outsourcing Investments To Ensure Success

Contracting with third-party providers to supplement and complement internal IT resources represents about 20% of IT spending globally. However, 15% to 30% of surveyed organizations are dissatisfied...

• Downloads: 696

For CIO Professionals

Report:Introducing The Forrester BT Leadership Maturity Model

A Self-Assessment Framework To Focus And Accelerate Your Transformation

Many CIOs struggle to answer two deceptively simple questions: 1) How are we doing, and 2) what should I prioritize? These questions invite a host of complexities, raising questions about the role of...

• Downloads: 597

For CIO Professionals

Report:Valuing And Communicating IT Flexibility

A Component Of The Forrester Total Economic Impact™ Methodology

Rapid business changes and future business uncertainties create the need for flexibility, scalability, and adaptability within the IT infrastructure. However, as such investments rarely produce...

• Downloads: 589

For CIO Professionals

Report:Learning From IT Satisfaction Surveys

Measure Expectations As Well As Satisfaction

Although spending on IT may be up a bit from past years, there is by no means any money to waste. CIOs must carefully prioritize initiatives and allocate scarce monetary and human resources to...

• Downloads: 513

For CIO Professionals

Report:Measure The Effectiveness Of The Strategic Planning Process

Performance Management: The BT Strategic Planning Playbook

The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are...

• Downloads: 561
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For CIO Professionals

Report:Sustained Innovation Propels The Business Engine

Business Impact: The Innovation Playbook

"Innovate or die" is not just a catchy slogan — it's the nature of business today. Shortened business cycles, competitors entering and establishing market presence overnight, and social...

• Downloads: 424
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For CIO Professionals

Report:CIOs Are Not Ready To Support Business Innovation

Benchmarks: The Innovation Playbook

While innovation is a hot topic among most of the organizations we work with, our recent survey of IT leaders indicates that a minority of firms have formalized their practices and processes. Only...

• Downloads: 369
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For CIO Professionals

Report:CIOs Need To Act As Investment Managers To Best Manage Their Options

Changing Business Requirements Require Flexible Technology Options

In today's competitive environment, it is crucial to have the flexibility to react to rapidly changing market conditions. Companies obtain flexibility by creating options — to scale up or down,...

• Downloads: 373

For CIO Professionals

Report:Forrester's BT Portfolio Management Leadership Maturity Self-Assessment

This self-assessment workbook will help IT leaders assess the current state of their BT portfolio management leadership maturity and will serve as a tool to guide the organization’s development...

• Downloads: 38

For Infrastructure & Operations Professionals

Report:The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

Oft-Overlooked Group Is Key To Business Continuity

The designation of the H1N1 flu virus as a pandemic by the World Health Organization (WHO) should, once again, prompt organizations to revisit their business continuity planning processes. However,...

• Downloads: 313

For CIO Professionals

Report:Case Study: BAE Systems Uses Customer Satisfaction Metrics To Focus On Business Value

Charles Newhouse, head of strategy and design in the enterprise IT services group at BAE Systems in the UK, felt that IT's traditional quarterly operational reports were not serving IT or the...

• Downloads: 361

For CIO Professionals

Report:CIOs: Step Up And Support Your Company's Customers

Budgets, Planning, And Measurement Of Customer Satisfaction Reside Outside Of IT Today

In today's technology-fueled marketplace, CIOs must provide the underlying systems, processes, and communications channels for interacting and engaging with the company's customers. CIOs that...

• Downloads: 296
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For CIO Professionals

Report:Assess Your Innovation Capability Maturity

Assessment: The Innovation Playbook

Innovation is a must for an organization to succeed in today's harsh business climate. Understanding how well your organization has mastered the key capabilities required for a sustained innovation...

• Downloads: 340