Forrester

For Sourcing & Vendor Management Professionals

Tool:High Satisfaction And Low Demand For New Features Extend Office Upgrade Cycles

For Sourcing & Vendor Management Professionals

Blog:IT Services Industrialization 2.0

Mobility, cloud, and smart computing will drive tremendous growth and significant changes in the IT industry over the next few years. My fellow analysts have brilliantly covered these topics in the...

For Sourcing & Vendor Management Professionals

Report:Assess Your Current SVMO State To Navigate The Future

Assessment Framework: The SVM Practice Playbook

This report outlines the assessment framework to help sourcing and vendor management (SVM) professionals working on the SVM practice build a high-performance organization or discipline within their...

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For Sourcing & Vendor Management Professionals

Report:Provider Resourcing Models In SAP Projects

Analysis Of Resourcing Models Across 186 SAP Customers

Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

• Downloads: 301

Discussion:What New Contract Terms for Outsourcing Are You Using?

Having written about the subject of emerging contractual terms in outsourcing (in the face of evolving threats) on a couple of occasions, I am struck by how frequently these articles are read by you,...

For Sourcing & Vendor Management Professionals

Tool:Many Companies Do Not Support Innovation Efforts With Proper Management

For Sourcing & Vendor Management Professionals

Client Inquiry:Service-Level Agreements (SLAs) From A Contractual Perspective

We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...

For Sourcing & Vendor Management Professionals

Report:Offshoring In Latin America: Do Argentina, Brazil, And Mexico Offer Attractive Opportunities?

As companies continue to expand and diversify their global delivery models, they are increasingly evaluating the strengths and weaknesses of new geographies. This report examines three key geographic...

• Downloads: 171

For Sourcing & Vendor Management Professionals

Report:How The Adoption Of Several Important Emerging Technologies Affects Sourcing

Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying which...

• Downloads: 557

For Sourcing & Vendor Management Professionals

Blog:Are You Empowering Employees, Or Watching Them Empower Themselves?

Today, Forrester and Harvard Business Review Press released the print version of Empowered, a book by Forrester veterans Josh Bernoff and Ted Schadler. This book is a quick and worthwhile...

For Sourcing & Vendor Management Professionals

Report:Determine The Right Practices For Your Organization's BYOD Stipends

SVM Worries About Impact On Revenue Commitments And Discount Eligibility For Corporate-Liable Users — Don't!

This report answers three questions about enterprise mobile bring-your-own-device (BYOD) practices: 1) what the major trends are regarding BYOD adoption; 2) how firms are managing their BYOD programs...

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For Sourcing & Vendor Management Professionals

Blog:Enabling The Shift to Software Assets: Accenture Software Shows Progress

I recently finalized a report* on software asset (SA) based IT services, this time looking at vendors’ best practices in terms of governance, organization, skills, tools, and processes....

Discussion:What are the Major Elements of Your Cloud Strategy?

We are interested in knowing and sharing what the major elements of your enterprise's cloud strategy includes. Our data suggests that private cloud approaches have predominated to this point, but...

For Sourcing & Vendor Management Professionals

Tool:Client Reference Scores

For Sourcing & Vendor Management Professionals

Client Inquiry:Desktop And Infrastructure Support

Are companies doing a PC refresh as part of their support model using the same resources or is a refresh treated as a separate project? In addition, are business projects also implemented by the same...

For Sourcing & Vendor Management Professionals

Blog:KPMG-Equaterra highlights Outsourcing Advisor Consolidation

KPMG’s recent acquisition of Equaterra signals some new dynamics in the market for outsourcing advisory services. The acquisition creates an intriguing combination of capabilities encompassing...

Discussion:Remote Managed Services

Looking for some insight from anyone who has used remote managed services.  Specifically, we are in the process of consolidating and moving our collaboration environment to a third-party datacenter. ...

Discussion:Price benchmarking methodologies

What are some of the main methodologies and sources that are used in your organization for benchmarking prices of products and services?It can often be a challenge to understand whether or not your...

For Sourcing & Vendor Management Professionals

Report:Understand Oracle Better To Marshal Maximum Software Negotiation Leverage

Savvier Buyers Can Get A Better Deal From This Powerful Supplier

Welcome to Oracle "May-nia," the final month of Oracle's financial year during which Forrester estimates the company will sell around $4 billion in software. If you're one of the many sourcing and...

• Downloads: 327

For Sourcing & Vendor Management Professionals

Client Inquiry:What Should Be Considered When Putting Together A SaaS Contract?

What should be considered when putting together a contract for a partnership with a SaaS supplier?

Discussion:SVM Glossary Of Terms

Discussion:It's time to get serious about Desktop Virtualization...

The technology for desktop virtualization has been around for years, yet enterprises have been slow to seriously consider it.  Today, though, adjacent products are beginning to fill the ecosystem,...

For Sourcing & Vendor Management Professionals

Blog:Microsoft — Innovator Or Aggregator?

Vanity Fair ran a terrific article in its recent August issue, entitled "Microsoft’s Lost Decade." The gist of the article is that since 2000, Microsoft, under the guidance of CEO Steve...

For Sourcing & Vendor Management Professionals

Report:Software Is Strategic, SIs Tactical

Saskatchewan's Social Services Ministry's Path To Modernization

Saskatchewan is the latest Canadian province to implement comprehensive modernization and automation of its social services case management technology. It took advantage of other organizations'...

• Downloads: 228

For Sourcing & Vendor Management Professionals

Client Inquiry:Technologies And Solutions Overview To Support The SVM Group Outside Of IT

How can Forrester's research help an IT organization support a sourcing and vendor management (SVM) group (within the larger organization) with the right technologies and solutions?