Forrester

For Sourcing & Vendor Management Professionals

Report:Select And Manage IT Services Providers

Executive Overview: The Services Sourcing Playbook

A major gap is growing between the technology demands of your organization and your IT organization's ability to keep up. This gap, which increases with the adoption of every new technology, has the...

• Downloads: 779
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For Sourcing & Vendor Management Professionals

Report:Self-Provisioning Changes Traditional Sourcing Practices

An Empowered Report

The ability of consumers to self-provision their own technology resources has become one of the most talked-about trends in the technology industry. This trend, which will shape workforce behaviors...

• Downloads: 246

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Vendor Management, H2 2010 To H1 2011

Tools Will Be Critical To Maturing And Expanding Vendor Management

Forrester fielded 85 formal client inquiries on the topic of vendor management and the development of the vendor management office (VMO) over the past 12 months. These inquiries come from a variety...

• Downloads: 300

For Sourcing & Vendor Management Professionals

Report:SVM And EA Professionals Must Work Together On Emerging Technology Evaluations

When it comes to evaluating emerging technologies for adoption, sourcing and vendor management (SVM) and enterprise architect (EA) professionals play complementary roles. EA professionals typically...

• Downloads: 185

For Sourcing & Vendor Management Professionals

Report:Sourcing Professionals Need To Clarify Their Role In Evaluating Emerging Technology

While many sourcing and vendor management (SVM) professionals frequently play a critical role in evaluating emerging technologies, their exact responsibilities in this process are not always clearly...

• Downloads: 189

For Sourcing & Vendor Management Professionals

Report:Sourcing And Vendor Management's 2011 Priorities

Results From Forrester's Q4 2010 Global Sourcing And Vendor Management Priorities Online Survey

In October 2010 Forrester conducted a survey of 113 senior-level sourcing and vendor management (SVM) professionals from global organizations. The survey work was completed to clarify the broad range...

• Downloads: 816

For Sourcing & Vendor Management Professionals

Report:SVM Professionals Can Play A Greater Role In Videoconferencing Strategy

Videoconferencing Players Are Ready To Deliver With Better Solutions

Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing vendors...

• Downloads: 207

For Sourcing & Vendor Management Professionals

Report:The Transformation Of Sourcing Depends On Its Ability To Empower Employees

An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology

A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by rapid...

• Downloads: 505

For Sourcing & Vendor Management Professionals

Report:Five Ways SVM Enables Social While Protecting The Company's Interests

Recent Forrester data about the role of social technology in the enterprise confirms what many business professionals already suspect: more people are using social technologies, and these...

• Downloads: 273

For Sourcing & Vendor Management Professionals

Report:SVM Professionals Need To Market Their Value In Videoconferencing Purchasing

An Empowered Report: Your Company's HEROes Need Your Help

Marketing and strategy professionals show an increased interest in videoconferencing as a collaboration tool. They are also interested in the vendor landscape and want to understand who the key...

• Downloads: 162

For Sourcing & Vendor Management Professionals

Report:How The Adoption Of Several Important Emerging Technologies Affects Sourcing

Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying which...

• Downloads: 557

For Sourcing & Vendor Management Professionals

Report:SVM Is Uniquely Positioned To Connect Innovation Leadership To Innovation Services

Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by...

• Downloads: 353

For Sourcing & Vendor Management Professionals

Report:Sourcing's Unique Role In The New Technology Adoption Process

Although evaluating emerging technologies is not the traditional responsibility of sourcing and vendor management (SVM) professionals, more SVM teams are steadily moving in that direction. Powerful...

• Downloads: 191

For Sourcing & Vendor Management Professionals

Report:Forrester's Emerging Technology Evaluation Methodology

Sourcing professionals need to bring more focus, clarity, and transparency to their emerging technology evaluations. To help, Forrester has created a framework consisting of six factors to consider...

• Downloads: 12

For Sourcing & Vendor Management Professionals

Report:Contracting For Innovation With Technology Service Providers

Leading Service Providers Weigh In On How They Help Clients Innovate

While innovation has been critical to the success of businesses for years, in the past decade interest in the term has exploded. Yet despite all of the hype, managing and measuring innovation remains...

• Downloads: 494

For Sourcing & Vendor Management Professionals

Report:Sourcing Strategies For Community Platforms

A Key Role Emerges For Sourcing Execs As Community Platform Space Matures

Community platforms, no longer an "emerging technology" or regulated to use only in marketing departments, have evolved into common strategic business tools. As the market for these tools and...

• Downloads: 311

For Sourcing & Vendor Management Professionals

Report:Forrester's Sourcing Framework For Evaluating Emerging Technologies

Work With Enterprise Architects To Ensure Technologies Fit Architecturally And Financially

Most sourcing professionals would like to play a more active role in identifying and sourcing new technologies but struggle to define their role in the process. The difficulty they face is not...

• Downloads: 521

For Sourcing & Vendor Management Professionals

Report:SWOT: The Evolution Of Indian IT Service Providers Into Business Technology Competitors

Debates over the outlook for the leading Indian IT services providers have taken place for years, and the last year has been no exception. As these companies look to 2010 and beyond, they can be...

• Downloads: 1276

For Sourcing & Vendor Management Professionals

Report:Seven Technologies Your Business Users Will Need You To Source In 2010

For many sourcing and vendor management (S&VM) professionals, 2010 is likely to be a year of transition. With the economic meltdown of the past two years receding and cost-cutting initiatives now...

• Downloads: 869

For Sourcing & Vendor Management Professionals

Report:IBM's BAO Service Offering Is Positioned For Growth In 2010

In April 2009, IBM Global Business Services (GBS) announced the formation of its Business Analytics and Optimization (BAO) services organization, a move that IBM claimed would help clients make "a...

• Downloads: 464

For Sourcing & Vendor Management Professionals

Report:Addressing Diverse Stakeholders In The IT And Business Services Buying Process

Planning For 2010 Requires A Clear Understanding Of Roles

For years, Forrester has written about the evolution of information technology (IT) into business technology (BT) — an idea that is rooted in Forrester's view that technology is becoming more...

• Downloads: 393

For Sourcing & Vendor Management Professionals

Report:Aligning With Business Customers Requires Strategy, Stakeholder Focus, And Metrics

Creating greater alignment with business customers is an incredibly hot objective for technology strategists and one that is supported by powerful long-term market trends. Our recent survey of...

• Downloads: 517

For Sourcing & Vendor Management Professionals

Report:Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming...

• Downloads: 276

For CIO Professionals

Report:Dell's Plans to Acquire Perot Systems

One Small — Though Challenging — Step Toward Dell's Services Aspirations

While the proposed acquisition of Perot Systems by Dell does not come as a surprise — Dell has been orchestrating a more determined services strategy — it anchors the commitment. The...

• Downloads: 285

For Sourcing & Vendor Management Professionals

Report:Being Innovative Means Moving Beyond The Hype

B2B Tech Vendors Need To Focus Innovation On Strategy, Management, And Metrics

In a recent survey of technology strategy and marketing professionals, more than 84% said that "providing more innovative products and services" is a primary goal for their organizations given the...

• Downloads: 404